Trakzee
User Hierarchy
Admin
- Edit Admin Account
- Change Account Password
- Enable Security Pin
- Help Desk Details on Admin
- Change Date and Time Format
- API Access Code
- Setup Immobilization Rights for Vehicles
- Map Configuration for Admin Account
- Email Service Configuration
- SMS Service Configuration
- Payment Gateway on Admin
- Create an Admin Subuser Account
- Screen Access for Admin Subuser
- Data Access for Admin Subuser
- User Settings for Admin Subuser
- Web and Mobile Access For Subuser
- Configure IVR Service
- ChatBot for Admin
- Configure Social Media API for Admin
- Reset Password
- Manage Admin Documents
- Manage Authentication for Admin
- Upload Logo
- Manage Authentication for Admin Subuser
- SSO (Single Sign On)
Reseller
- Create a Reseller Account
- Edit a Reseller Account
- SSO (Single Sign On)
- HelpDesk Details on Reseller
- Set Rule for Reseller
- POI Tolerance For Reseller
- Speed Consideration Moment
- Configure Maximum Speed for Vehicles
- Configure Vehicle Status for Reseller
- Display Vehicles in Cluster
- Web and Mobile Access for Reseller
- Screen Access For Reseller
- Data Access for Reseller
- Map Configuration for Reseller Account
- Email Service Configuration
- SMS Service Configuration
- Payment Gateway On Reseller
- Create a Reseller Subuser Account
- Data Access for Reseller Subuser
- Screen Access for Reseller Subuser
- User Settings for Reseller SubUser
- ChatBot for Reseller
- Configure Social Media API for Reseller
- Manage Reseller Documents
- Manage Authentication for Reseller
- Manage Authentication for Reseller Subuser
Company
- Create a Company Account
- Edit Company Account
- SSO (Single Sign On)
- SSO (Single Sign On)
- HelpDesk Details on Company
- Set Rule for Company
- POI Tolerance For Company
- Configure Maximum Speed for Vehicles
- Configure Vehicle Status for Company
- Device Connectivity Check For Company
- Set Currency Unit
- Web and Mobile Access for Company Subuser
- Screen Access for Company
- Data Access for Company
- Map Configuration for Company Account
- Email Service Configuration
- SMS Service Configuration
- Add Shift Details
- ChatBot For Company
- Configure Social Media API for Company
- Edit Company Subuser Account
- Data Access for Company Subuser
- Screen Access for Company Subuser
- Manage Company Documents
- User Settings for Company Subuser
- Manage Authentication for Company Subuser
- Create Company Subuser Account
- Speed Consideration Moment
- Manage Authentication for Company
- Web and Mobile Access for Company
- Driver Consideration Criteria for Vehicles
Branch
Object
- Adblue Sensor Calibration
- Depth Sensor Calibration
- Door Lock Sensor Configuration
- Door Sensor Configuration
- Buzzer Sensor Configuration
- Hijack Sensor Configuration
- Bulk Object Edit
- Object AIS Detail
- LoraWan Gateway
- Add Object
- Set Device Time Zone
- Generate and Download QR code for the Object
- Add Cost Based on Distance and Duration
- Vehicle Visibility based on Cell Phone Tower
- Calibrate Temperature Sensor
- Calibrate Humidity Sensor
- Add Load Sensor
- Calibrate Tilt Sensor
- Calibrate RPM Sensor
- Manage Vehicle Documents
- Download Object Details via Web Platform
- Delete Object in Bulk
- Bulk Object Maintenance and Recovery
- Calibrate Pressure Gauge
- SOS configuration.
- Immobilizer configuration.
- BLE Battery Configuration
- Ignition/ACC sensor configuration.
- Handbrake Not Applied Sensor Configuration
- PTO Active Sensor Configuration
- Power Sensor Configuration
- Air Condition Sensor Configuration
- Add Object Group
Driver
Alert Type
- Crash Detection
- Passenger Seat
- Reverse Alert
- Crane State Alert
- Sweeper Alert
- Underweight Alert
- Overweight
- Trailer Connected
- PTO Voltage
- Port
- Contact
- Tipper Status
- Light Alarm
- Humidity
- GSM Signal Loss
- AC Misuse Alert
- Connector Status
- ADAS Forward Collision
- Machine status
- Service Relay
- Mixer Lifting
- Beginning of the intervention
- End of intervention
- Start of control
- Convoy Violation
- Address OverStay
- ADAS Headway Monitor Warning
- ADAS Lane Departure Warning
- Button Click
- Amber State
- Camera Cover
- Pressure Gauge
- Taxi Meter Status
- Drinking Water
- Infrared Sunglasses
- Camera Occlusion Warning
- Automatic Capture Event
- ADAS Pedestrian in Danger
- Alcohol Level Violation
- Two Hands Off the Steering Wheel
- Alcohol Sensor Alert
- Door Opening While Driving
- RPM High Alert
- Overly Close Vehicle Warning
- Authorized Break
- RPM Low Alert
- Engine Temperature Alert
- Abnormal Flameout Warning (ADAS) Alert
- Obstacle Warning
- NoiseNinja Smart Recording
- BSD1 Level 1 Alert
- BSD1 Level 2 Alert
- BSD1 Level 3 Alert
- BSD2 Level 3 Alert
- BSD2 Level 2 Alert
- BSD2 Level 1 Alert
- BSD3 Level 3 Alert
- GPS Blind Spot
- Roll Over
- LTE Jamming
- Neutral Taxi Warning
- Road Sign Identification Event (ADAS) Alert
- Camera Error Code Alert
- BLE Battery Sensor 1 Alert
- Trap Set
- Trap Triggered
- BLE Battery Sensor 4 Alert
- ADAS Impact Alert
- Custom Alert
- Tamper Alert
- DMS Driver ID Identification Failed Alert
- Storage Failure
- DMS Driver Abnormal Alarm
- State Of Health
- DMS Driver Shift Alert
- BMS Charging
- Sublock Battery Status Low Alert
- Sublock MotorLock Status Alert
- Sublock Rope Inserted Alert
- Object Stolen
- Beacon Proximity
- Pitch Alert
- Roll Alert
- Human Detection
- Sublock Rope Remove Alert
- Elock RFID Unlocking Alert
- Elock Unauthorized Access Alert
- Eye Sensor Movement Alert
- Tank Lid Alert
- Harsh Braking Alert
- Location Alert
- Overtime Drive Alert
- Moving Alert
- Driver Licence Object Type Mismatch
- Proximity Violation Alert
- Travel Distance Alert
- State Border Crossing Alert
- Temperature Alert
- PTO Active Alert
- Virtual Alert
- Handbrake not applied Alert
- 4WD
- Driverless Driving
- Instant Movement
- Immobilize Movement
- Hijack
- Fuel SlowDrain
- Sim Change
- Road Fence Deviation
- Door
- Battery Temperature
- Tire Sensor Disconnection
- Flow Meter Temperature
- No Consumption
- Flow Rate Error
- Flow Meter Status
- Job
- Fuel Sensor Error
- Nonstop Drive
- Fuel Sensor Abnormal
- Fuel Sensor Disconnected
- Fuel Refill
- Fuel Pilferage
- Fuel Overconsumption
- Fuel Sensor Shielded
- BLE Temperature Sensor 4
- BLE Temperature Sensor 3
- BLE Temperature Sensor 2
- Free Wheeling
- Collision Alarm
- Frequent Lane Change Warning
- Urban Forward Collision Warning
- Gps Towing
- GPS Geofence
- Engine 2
- Engine 1
- Emergency Lights
- Drop Alarm
- Yawn
- Smoking
- Monitoring Shelter
- Missing Face
- Look Down
- Fatigue Driving
- Eye Closed
- Driver on Call
- Distraction
- Calibration Fail
- Charger
- Boot
- BLE Tamper
- BLE Missing
- Exceeding Road Sign Warning
- One Hand Off Steering Wheel
- Head Down Frequently Warning
- Harsh Acceleration
- External Low Battery Protection
- ELock Unauthorized RFID
- Elock State
- Driver Face-ID Authentication
- Driver Drunk
- Diagnostic Trouble Codes
- Device Low Battery
- Checkpoint Early/Delay
- Seat Belt Not Fastened
- No Driver
- TF Card Removal
- Job Temperature Violation
- Gate Valve
- Zone Overspeeding
- Vibration
- Tire Temperature
- Tire Pressure
- Tow
- Stay in Zone
- Stay Away from Zone
- Speedometer Tampering
- RFID
- Overspeed
- Out of Geofence
- Off Route
- Job Route Deviation
- Night Driving
- Late Start
- Job Unauthorized Halt
- Job Status
- Job Departure
- Job Arrival
- Incorrect Ignition
- InActive
- Immobilize
- Ignition/ACC
- Idle
- Geofence Overcrowding
- Fuel Impurity
- Fuel Data Interruption
- Fuel
- Fence Over stay
- Enter in Geofence
- Depart from Address
- Checkpoint Halt Violation
- Beacon
- Battery Threshold
- Battery
- Base Unauthorized Overstay
- Base Location Delay
- Base Location Unauthorized Movement
- Vehicle Low Battery Alert
- Alerts Description
- ADAS Traffic Sign Recognition Warning
- Air Condition (AC Alert)
- Ship Engine 3 Alert
- Driver Tagged Alert
- RPM Idling Alert
- BSD3 Level 1 Alert
- BSD3 Level 2 Alert
- BSD4 Level 1 Alert
- BSD4 Level 2 Alert
- BSD4 Level 3 Alert
- Front Proximity Alert
- Rollover Warning Alert
- Zebra Line Alert (ADAS)
- BLE Battery Sensor 2 Alert
- BLE Battery Sensor 3 Alert
- Driver Swipe Missing Alert
- DMS Driver ID Identification Successful Alert
- DMS Driver Back Alert
- DMS Driver Change Alert
- DMS Longtime Driving Warning
- DMS Driver Assist Function Failure
- Elock Steel String Cut Alert
- Elock Wrong Password Alert
- Elock Motor Fault Alert
- Elock Status Alert
- Eye Sensor Humidity Alert
- Harsh Cornering Alert
- DVIR Alert
- OverStay
- Reached Address
- Passed Address
- SOS
- Elock Open Back Cap
- Deep Sleep
- BLE Battery Voltage
Reminder Rule
Smart Trip
Expense
Job
Classify Trips
Send Command
Announcements
Base Location Configuration
Address
Geofence
Tire Management
Technician
Billing
Trailer
eLock
Manage your Account
Fuel Management
Video Telematics
Live tracking
- Overview of Live Tracking Screen
- Video Tab on live tracking Screen
- Object Tab on Live Tracking Screen
- Driver Tab on Live Tracking Screen
- Job Tab on Live Tracking Screen
- Address Tab on Live Tracking Screen
- Geofence Tab on Live Tracking Screen
- Viewing Playback History
- Tooltip
- Fuel Tab
- Trailer Tab on Live Tracking Screen
- Beacon Tab on Live Tracking Screen
- Fleet Performance in Live Tracking
Dashboard
Reports
- Object Utilization Rate
- Drivers ADAS DMS Events
- Driver Work Hour Summary
- Driver/Object Violation
- Driver Rating
- Driver Trips
- Driver Allocation Report
- Approved Vs Actual
- Object Cost
- Maintenance History
- Expense Report
- Geofence-Wise Visit Detail Report
- Geofence to Geofence Trip Summary
- Geofence Visited Detail Report
- Geofence In/Out Summary
- Geofence Trip Report
- Fence Outside Travel Report
- Address Authorized Visit
- Geofence
- Overspeed Summary
- Object Notes
- Work Hour Summary
- Object Location Status
- Object Battery Status
- Utilization Report
- Trip Wise Event
- Trip Violation Summary
- Trip
- Send Command
- Announcements Summary
- Area Measurement Report
- SMS - Email Summary Report
- Driver Alert
- Distance Vs Alerts Report
- Object Status Report
- Object Rating
- Idle Summary Report
- Live Matrix Report
- Daywise Distance Report
- Daily - Hourly Utilization Report
- Application Usage Report
- Alert Status Report
- Accident Reconstruction Report
- Toll Summary Report
- Schedule Report
- Reports
- Cloud Download
- Quick Search for Reports and Screens
- Favourite Report
- System Log
- Address Report
- Daywise Work Hour Report
- Inactive Summary Report
- Object Location Duration Wise Report
- Alert Summary Report
- Object Alert Report
- Device Log
- Schedule Report
- Share Location History Report
- Travel History
- Object Mode
- User Access
- User Detail
- Stoppage
- Travel Data Summary
- Travel
- Object Efficiency
- Fence Inside Travel Report
- Category Wise Expense
- Object Monthly Cost
- Driver Activity Report
- Driver Activity Summary Report
- Driver Day Wise Distance
- Objects ADAS DMS Events
- Fuel Fill-Drain Report
Charts
Mobile Application
- Trakzee Mobile App
- Get Started with the Trakzee Mobile App
- Dashboard in Mobile Application.
- Live Tracking Screen in Mobile Application.
- Tooltip for Vehicle in Mobile Application.
- Activity Button for Object in Live Tracking Screen
- Timeline in Mobile Application
- Share Location on Mobile Application.
- Settings option on Live Tracking Screen
- Download Vehicle Details via Mobile Application
- Status Dashboard in the Mobile Application
- Reports in Mobile App
- Schedule Report from Mobile Application
- Profile in mobile app
- Add Driver via Mobile app
- Add company via mobile app
- Add Object via Mobile Application
- Port Selection on Object List
- Add Geofence from the Mobile Application
- Download Geofence Details from the Mobile Application
- Add Address from the Mobile Application
- Download Address from the Mobile Application
- Add Alert from the Mobile Application
- Dashcam in Live Tracking Screen
- Downloading Alert Details from the Mobile Application
- Fuel Monitoring System in Live Tracking Screen
- Add Expenses from the Mobile Application
- Download Expense Details from the Mobile Application
- Send Command from the Mobile Application
- Download Command Details from the Mobile Application
- Bulk Object Maintenance from the Mobile Application
- Edit Dashboard in Mobile Applicaton.
- Create Announcement from the Mobile Application
- Download Announcement Details from the Mobile Application
- Add Reminder Rule from the Mobile Application
- Download Reminder Details from the Mobile Application
- Parking Mode in the Mobile Application
- Schedule Object List download in Mobile Application
- HelpDesk in Mobile Application
- Cloud Download in Mobile Application
White Label
FAQs
- How to Use Forms in Jobs
- High Data Consumption by GPS Devices
- Harsh Driving Events Not Reflected in the Safety Score
- Immobilizer Command Failure
- How to Change the Reseller Assigned to a Company
- Fuel Consumption and Distance Data Issues
- Immobilise Status Shows Historical Information Instead of the Latest Command Status
- Location Names Displayed in the Wrong Language on Maps
- Time Zone Configuration and One-Hour Difference
- Fuel Overconsumption
- Dashboard Options by Account Type
- Report Data API Availability
- EV Battery Analytics and BMS Parameters
- Live Tracking Screen Not Opening
- Why are the running hours shown in the report incorrect?
- Alert Notifications and Alert Sound Not Working
- Live Data API Returns “Data Not Found”
- Live Streaming Issue When Audio Is Enabled
- External Battery Voltage Status
- Unable to Log In to Platform or Mobile App
- Alert Notifications Not Received via Email
- Video Playback Option Not Available in Mobile Application
- Fuel Fill or Drain Event Not Recorded in the Fuel Fill/Drain Report
- Fuel Drain Incorrectly Considered as Consumption
- Video Recording Not Showing in Trakzee Playback
- Vehicle Moving but Distance Not Recorded
- Dashcam Playback Video Saved but Not Playing
- Video Telematics or Media Gallery Option Not Available
- ADAS/DMS Event Not Showing in the Report
- Cloud Video Download Fails
- Dashcam Not Connecting
- Live Streaming and Playback Not Working for Camera Device
- Fuel Reading Not Displaying Correctly After Calibration
- Issue with Excel Download
- How to Move a Vehicle from One Reseller to Another
- SOS Alert SMS Not Being Received
- How to Configure Overspeed Alerts Based on Road Speed Limits
- No Audio on Live Video Streaming
- How Does Vehicle Scrapping Work?
- Duplicate IMEI / SIM Number Showing During Inventory Upload
- SSO Login When UPN and Email Address Are Different
- How to purchase and configure Okta SSO?
- Why Is the Device Not Getting Live Data?
- SMTP Configuration Is Not Working
- Why Is the Device Showing Inactive Even Though It Is Communicating with the Server?
- Object Tooltip and Object List Settings Not Showing
- Why was the scheduled report not received?
- Why is the report export not working?
- Why is there a discrepancy in the trip report?
- Why is the distance shown in the report incorrect?
- Why is the expected report missing?
- Why is the data in the report not matching the actual vehicle data?
- Why are WhatsApp, email, or SMS notifications not being received?
- Why was the alert notification not received?
- Why is the alert being generated with a delay?
- Why are duplicate alerts being generated?
- Why was the wrong alert generated?
- Why was the alert not generated?
- Why is vehicle playback not working?
- Why is historical vehicle data missing?
- Why are duplicate locations appearing for the vehicle?
- Why does the vehicle show as moving when it is stopped?
- Why is the ignition status incorrect?
- Why is the vehicle showing the wrong location?
- Why is the vehicle location not updating?
- Why is the vehicle showing as offline?
- Why does the vehicle show as stopped when it is moving?
- Knowledge Base
- Why all the vehicles on platform are showing inactive ?
- Why object name is not changing on live tracking screen?
- Why is the vehicle status showing as "Idle" or "Stop" even when it is "Running"?
- How do i immobilise vehicles in bulk ?
- How to edit the tooltip in mobile application?
- Why am I getting duplicate IMEI number while adding object ?
- Why am I getting an error while uploading the bulk entries of drivers?
- Why object expiry date's are not reflected in reseller or company ?
- Why I am unable to get the alert notification of ignition on and off?
- How can I enable or disable columns in reports?
- Why the Tariff Plan screen keeps buffering?
- Why am I unable to download the travel report?
- Why false ignition alerts are getting generated?
- Why were multiple alerts received ?
- Why the schedule report is not working?
- How to configuring alert from mobile?
- Why am I unable to immobilize the vehicle?
- Why am I unable to upload multiple addresses?
- Why parking alert in the mobile application is delayed?
- How do I configure announcements?
- Why am I receiving an incorrect alert time?
- How to set up geofence to geofence trip report?
- Why am I unable to receive an SMS alert?
- Why over-speed alerts are not getting generated?
- Why SOS is not working?
- Why I am unable to see all the widgets on the dashboard?
- How to change the Email ID of the main account?
- Why I am facing an error in my email configuration?
- Why my Google Maps is not working on the mobile application?
- Why does it show server out-of-reach message in the mobile application?
- Why there is an issue with the reports, charts, and settings panel?
- Why does the live tracking show an incorrect location?
- Why I am facing jumping issue in playback?
- Why my Google Maps is not working on the web portal?
- How to add geofence from a mobile application?
- Why notifications are not getting generated?
- Why is there a data delay in the mobile application?
- Why are alerts not being generated?
- Why is my vehicle not coming live?
- Definitions of IP address, Device port, APN
- How do I login to the Google Play Console website?
- How do I login to the Apple developer website?
- Why is my application not visible on the Play store or App Store?
- Why is my vehicle's data not updating on the live tracking screen?
- How to create address in Trakzee?
- How to Calculate fuel consumption based on distance and duration ?
- How do I change user details like Country, State, Timezone, etc.?
- How can I set a security pin or change my password?
- What are the limitations and available options regarding Data Storage?
- How do I configure map settings on the platform, and what additional features related to maps are available?
- How Can I Set Up and Manage Alert Notification Templates?
- Can I Add a "Payment Gateway" for Online Customer Payments?
- How Can I Upload a Logo and What Are the "Format" and "Size" Requirements?
- Can I configure an "IVR service" for alerts?
- Can my customers directly contact our helpdesk team through the platform?
- What Should I Do If I am Unable to Log In?
- Why Am I Unable to View a Report or Screen?
- What is a ChatBot, and what advantages can it offer me?
- Which ChatBot services work with the platform, and how can I get the JavaScript snippet?
- What should I do if the ChatBot isn't working as expected?
- Street View Not Visible
- What Does the “V” (Data Invalid) Flag Mean?
- How to Search a Location and Calculate Driving Distance Using Navigation?
- How to purchase and configure Azure SSO?
- Why Is the Device Showing “Disconnected” While the Vehicle Shows “Available”?
- API Data Does Not Match Platform Data
- Dashcam Not Coming Online
- Scheduled Report Not Received via Email
- Unexpectedly High Data Consumption
- Large File Download Not Available
- Why is the vehicle data delayed?
- Viewing Live Dashcam Video on the Mobile App
- Fuel Data Discrepancies: Incorrect Refills, Drains, and Consumption
- False Alerts Generated When GPS Status Is Invalid
- Incorrect Driver Information Displayed in Reports
- Custom Time Range Selection in Reports
- Daylight Saving Time Handling in FleetAI
- AI Insights Not Visible in a Premium Account
- Configuring Read-Only Fields for Company Sub-Users
Social Media API