--- title: Why are alerts not being generated? description: Alerts are a critical component in notifying fleet managers or other designated personnel via email, text message, or other channels, enabling them to immediately address possible problems and preserv --- [Skip to content](https://helpdesk.uffizio.com/knowledge/how-to-configure-alert-from-mobile#main-content) English Show submenu for translations [Customer portal](https://helpdesk.uffizio.com/tickets?hsLang=en) ![Uffizio logo - black](https://helpdesk.uffizio.com/hs-fs/hubfs/Uffizio%20logo%20-%20black.png?width=200&height=62&name=Uffizio%20logo%20-%20black.png) - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) - English Show submenu for translations - [Customer portal](https://helpdesk.uffizio.com/tickets) - www.uffizio.com www.uffizio.com Platform User Guide - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://helpdesk.uffizio.com/knowledge?hsLang=en) 2. [Trakzee](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en) 3. [FAQs](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#faqs) # Why are alerts not being generated? Alerts are a critical component in notifying fleet managers or other designated personnel via email, text message, or other channels, enabling them to immediately address possible problems and preserve regulatory compliance. There would be a possibility for any inconvenience to occur if the notifications were not generated. **Incorrect alert configuration**  Login to your **account**. - - Navigate to **Setting \> General \> Alert** **![](https://helpdesk.uffizio.com/hubfs/Frame%2049-png.png)** - Check for **Company**, **Branch**, **Name** of alert & for which **object** the alert is configured properly. Please follow the steps below if the configuration is missing: Configure the alert from the [**Web portal**](https://helpdesk.uffizio.com/knowledge/add-an-alert-on-the-object?hsLang=en) Configure the alert from the [**Mobile application**](https://app.hubspot.com/knowledge/7942250/edit/114983597232) **Historical Data received**  If the device sends history data it would be inappropriate to generate the alert because the event has already passed away. #### **To verify** - Login to your account. - Click on **Report \> Logs \> System log** - Search for the vehicle number in the **object selection** option ![](https://helpdesk.uffizio.com/hubfs/Frame%2019%20(1)-png.png) - **Select** the vehicle and click on **Apply** **![](https://helpdesk.uffizio.com/hubfs/Frame%2013%20(1)-png.png)** - **System log summary** report would be generated. - Double-click on the record to see the detailed view of the system log ![](https://helpdesk.uffizio.com/hubfs/Frame%2021%20(3)-png.png) - Also check if there is any timezone error by clicking on **Status** Icon        ![](https://helpdesk.uffizio.com/hubfs/Frame%2011%20(3)-png.png) Alerts such as ignition, power, etc are dependent to connect the sensor so verify whether those sensors are connected in the sensor tab of the object screen.  With the exception of ignition, power, and other sensor-based alerts, no alerts will be generated if **invalid data** is received. On the **object alert** screen, you will be able to find, if the alert is generated or not. #### **To verify** - Login to your account. - Click on **Report \> Alert \> Object Alert** - Select for which **company**, **branch** or **alert type** you want to check. - Select the **date** for which the alert needs to be verified  ![](https://helpdesk.uffizio.com/hs-fs/hubfs/Frame%2053-png-1.png?width=478&height=200&name=Frame%2053-png-1.png) You can directly search with the object number and the date to check for the alert event.  If all the above troubleshooting steps are done and you are still facing the issue, kindly raise a ticket on support. 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