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Why is the expected report missing?

Issue Title

  • Report missing

Issue Summary

A report may be missing when the report is not available in the system, the required vehicle data is unavailable, the report configuration is incorrect, or the report generation process has failed. The issue may affect a specific report, vehicle, date range, or multiple users.

Symptoms / How to Identify

  • The expected report is not available in the Reports section.
  • No data is displayed when the report is generated.
  • The report shows a blank or incomplete result.
  • The report is available for some vehicles but missing for others.
  • The report is available for other dates but missing for the selected date.
  • Other reports are working normally, but the specific report is missing.

Information Required Before Troubleshooting

  • Vehicle/Object name or ID
  • Report name
  • Date and time range
  • User/account from which the report was generated
  • Report filters and selected parameters
  • Screenshot of the issue
  • Expected data/report details
  • Relevant Status/Raw Data
  • Whether the issue affects one vehicle or multiple vehicles
  • Whether the same report works for another date or vehicle

Troubleshooting Steps

Check on Device

  • Verify that the device was powered ON during the selected period.
  • Check whether the device generated the data required for the report.
  • Verify that GPS, network, ignition, fuel, or other relevant parameters were received as required.
  • Check whether there were gaps or delays in device data.
  • Verify whether the device transmitted historical data for the selected period.

Check in System

  • Verify that the report is available and enabled for the user's account.
  • Check the selected date, time range, vehicle, and filters.
  • Verify that the correct vehicle/object is assigned to the user.
  • Check whether historical data exists for the selected period.
  • Open Status/Raw Data and verify whether data was received.
  • Try generating the same report for another vehicle or date.
  • Check whether other reports containing the same vehicle/data are working.
  • Verify whether the report generation process shows any error or failure.
  • Check user permissions if the report is not visible in the Reports section.

Compare and Identify

  • No device data is available: Investigate the device, connectivity, or data transmission.
  • Device data exists but is not available in the system: Investigate data ingestion or storage.
  • Data exists in the system but report is blank: Investigate report configuration or report processing.
  • Report works for other vehicles/dates: Check vehicle-specific data or configuration.
  • Report is not visible to the user: Check report availability and user permissions.

Possible Causes

  • Device was Offline or not transmitting data.
  • Missing historical data.
  • Network or communication issue.
  • Incorrect report date/time range.
  • Incorrect report filters.
  • Vehicle/object not assigned correctly.
  • User permission or access issue.
  • Report configuration issue.
  • Report generation failure.
  • System data processing or storage issue.

Resolution / Action

Verify the report configuration, user permissions, selected filters, and availability of underlying vehicle data. Confirm that the required device data exists for the selected period.

If the required data exists in the system but the report is still missing or blank, escalate to the technical/system team with the report name, vehicle ID, date/time range, filters, screenshot, and relevant raw data.