Elock Motor Fault Alert

The Elock Motor Fault alert is used to notify users when a motor fault is detected in the Elock system. This alert helps organizations monitor the operational status of Elock devices, identify motor-related faults, and take timely corrective action to maintain vehicle and cargo security.

Parameters Considered (Prerequisites)

• Elock: An Elock must be configured and associated with the selected object for the alert to be triggered.
• Motor Fault Status: The system must receive the required Elock motor fault event/status from the connected Elock.

How to Configure

1. Select the correct Company and Branch for whom the alert is to be configured.
2. Based On: Choose what you want to base the alert configuration on (Object, Object Group, Object Type).
   1. Object: Select individual vehicles/objects for whom you want the alert to generate.
   2. Object Group: Select a group of vehicles/objects for whom you want the alert to generate.
   3. Object Type: Select a vehicle or object type for whom you want the alert to generate.
3. Select the Object based on the previous step selection.
4. Set an Alert Name for identification of the alert.
5. Select the Alert Type as Elock Motor Fault.
6. Under Based On, select when the Elock motor fault should be considered:
   1. On Job: The alert will be generated when an Elock motor fault is detected during an active job.
   2. All Event: The alert will be generated whenever an Elock motor fault event is detected, regardless of whether it is associated with a job.
7. In the Text field, enter the message that will be displayed when the Elock Motor Fault alert is triggered.
8. Select the Valid Day(s) as Everyday or Custom.
   1. Everyday: The alert will be triggered every day when an Elock motor fault is detected.
   2. Custom: Select the specific days on which you want this alert to be triggered.
9. Enter the Valid Time From and To. The alert will be generated only within the selected time range.
10. Select the required Timezone.
11. Select the Severity of the alert (Low, Medium, or High).
12. Under Action, select the medium through which the alert or notification should be sent (SMS, Email, Notification, Social Media API, or IVR).
    1. SMS: To receive the alert by SMS, enable the checkbox and enter the required phone numbers.
    2. Email: To receive the alert by email, enable the checkbox and enter the email recipients.
    3. Notification: To receive the alert as a system push notification, enable the checkbox and select the users who should receive it.
    4. Social Media API: To receive the alert through WhatsApp or Telegram, enable the checkbox and configure the required gateway and recipient details.
    5. IVR: To receive the alert through an automated voice call, enable the checkbox and enter the required phone numbers.
13. Click the Save 💾 icon to save the alert configuration.

Example

A vehicle is equipped with an Elock to secure its cargo compartment. The Elock Motor Fault alert is configured with On Job selected. During an active job, if the system detects a motor fault in the Elock, the alert is triggered and the configured users receive a notification. This allows the fleet operator to identify the fault and arrange for corrective action.