--- title: AI Insights Not Visible in a Premium Account description: AI Insights may not be visible in a Premium account if the user has not accepted the Terms and Conditions associated with the feature. --- [Skip to content](https://helpdesk.uffizio.com/knowledge/trakzee/faq/ai-insights-not-visible-in-a-premium-account#main-content) English Show submenu for translations [Customer portal](https://helpdesk.uffizio.com/tickets?hsLang=en) ![Uffizio logo - black](https://helpdesk.uffizio.com/hs-fs/hubfs/Uffizio%20logo%20-%20black.png?width=200&height=62&name=Uffizio%20logo%20-%20black.png) - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) - English Show submenu for translations - [Customer portal](https://helpdesk.uffizio.com/tickets) - www.uffizio.com www.uffizio.com Platform User Guide - There are no suggestions because the search field is empty. 1. 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To access AI Insights, the user must accept the Terms and Conditions through the option available in their profile. ### Example Questions - Why is AI Insights not visible in my Premium account? - Why can't I access AI Insights even though I have a Premium plan? - Do I need to accept the Terms and Conditions to enable AI Insights? - Where can I accept the Terms and Conditions for AI Insights? - How can I make AI Insights visible in my account? ### Symptoms / How to Identify - AI Insights is not visible in the Premium account. - The user expects to access AI Insights but cannot find the feature. - The Terms and Conditions for AI Insights have not yet been accepted. ### Information Required Before Troubleshooting - Account type and subscription plan. - User profile details. - Confirmation of whether the Terms and Conditions have been accepted. - Screenshot of the account where AI Insights is not visible, if the issue persists. ### Troubleshooting Steps **Step 1: Open the user profile** Log in to the platform and navigate to the user profile. **Step 2: Locate the Terms and Conditions option** Check the profile for the option to review and accept the Terms and Conditions associated with AI Insights. ![](https://helpdesk.uffizio.com/hs-fs/hubfs/image-png-Oct-26-2026-06-30-50-6302-AM.png?width=219&height=301&name=image-png-Oct-26-2026-06-30-50-6302-AM.png) **Step 3: Accept the Terms and Conditions** Review and accept the Terms and Conditions using the available profile option.  ![](https://helpdesk.uffizio.com/hs-fs/hubfs/image-png-Oct-26-2026-06-30-24-8282-AM.png?width=829&height=419&name=image-png-Oct-26-2026-06-30-24-8282-AM.png)  **Step 4: Verify AI Insights availability** Return to the relevant section of the platform and check whether AI Insights is now visible. **Step 5: Escalate if the issue persists** If AI Insights remains unavailable after accepting the Terms and Conditions, contact the technical team for further investigation. ### Possible Cause The Terms and Conditions associated with AI Insights have not been accepted by the user. ### Resolution / Action Accept the AI Insights Terms and Conditions through the option available in the user profile. Then verify whether the feature becomes visible. If the feature is still unavailable after acceptance, share the account details and a screenshot with the technical team for further investigation.   **Note:** According to the reported resolution, accepting the Terms and Conditions is required for AI Insights to become visible. 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