High Data Consumption by GPS Devices

GPS devices may consume more mobile data than expected within a billing or usage cycle. For example, devices that normally consume a certain amount of data over an entire month may show similar or significantly higher consumption within a single day.

This can be identified by reviewing the SIM card usage information in the telecom provider's portal and comparing the current data consumption with the normal usage pattern.

Before investigating the cause, the device IMEI numbers must be verified against the devices registered on the platform.

Example Questions

• Why are GPS devices consuming excessive mobile data?
• Why is a device consuming its normal monthly data allowance within a single day?
• How can I check the data consumption of GPS devices?
• Is high data consumption related to the GPS device or the tracking platform?
• Can device configuration affect mobile data consumption?
• How can I identify which devices are consuming excessive data?
• What information is required to investigate high data usage?
• Why are the reported device IMEI numbers not found in the platform?

Symptoms / How to Identify

• SIM cards show unusually high data consumption within a short period.
• Multiple GPS devices are consuming more data than their normal monthly usage.
• The telecom provider's portal displays unexpectedly high cycle-to-date usage.
• The issue affects multiple devices of the same or different models.
• The customer reports that data consumption has increased significantly compared with previous billing cycles.

Information Required Before Troubleshooting

Collect the following details:

• Device model, such as Teltonika FMC130.
• IMEI numbers of the affected devices.
• SIM card numbers or ICCIDs associated with the devices.
• SIM operator or telecom provider.
• Screenshots of SIM data usage from the telecom provider's portal.
• Current data consumption and the period during which it was recorded.
• Normal monthly data consumption for comparison.
• Confirmation that the affected IMEIs are registered in the platform.
• Device configuration details, where available.

Troubleshooting Steps

Step 1: Identify the affected devices

Collect the IMEI numbers and device models of all affected vehicles. Identify whether the issue is limited to one device or affects multiple devices.

Step 2: Verify device registration

Search for the provided IMEI numbers in the platform.

If the devices cannot be found, ask the customer to confirm whether the IMEIs are currently registered in the system and verify the correct device identification details before proceeding.

Step 3: Review SIM data consumption

Check the telecom provider's SIM management portal and review the usage information for the affected SIM cards.

Verify:

• Current cycle-to-date data consumption.
• Date and time of the usage record.
• SIM activation status.
• Whether multiple devices are showing unusually high consumption.

Step 4: Compare normal and current usage

Compare the current data consumption with the customer's usual monthly consumption to establish the extent of the increase.

Step 5: Investigate device communication and configuration

Once the affected devices are identified in the platform, review the available device communication records and configuration details to investigate the reason for the increased data consumption.

Step 6: Escalate for technical investigation

If the cause cannot be identified through the initial checks, share the IMEI numbers, SIM usage records, device models, and relevant configuration details with the technical team.

Possible Cause

The exact cause of excessive data consumption cannot be established from SIM usage screenshots alone.

The issue requires verification of the affected device registration, SIM usage records, and device communication or configuration details before identifying whether the cause is device-side, communication-related, or associated with platform interaction.

Resolution / Action

1. Confirm that all affected IMEI numbers are registered in the platform.
2. Verify the SIM cards associated with the affected devices.
3. Review and compare current data consumption against normal usage.
4. Check device communication records and configuration details.
5. Escalate the issue with the collected evidence if further investigation is required.