User Access 

The User Access Report provides a detailed record of user login activity and actions performed within the platform during the selected date and time range. It helps administrators monitor who accessed the system, how they accessed it, their login and logout times, IP address, session count, and the screens or actions they accessed during their session.

The report provides a summary of user access sessions and allows users to drill down into an individual session to view the specific screens opened and actions performed. This makes it useful for user activity monitoring, access auditing, security investigation, and tracking system usage.

Benefits

• Monitor user login and logout activity.
• Identify when and how users accessed the platform.
• Track the IP address used to access the system.
• Review the number of sessions created by users.
• Identify the company and reseller associated with user access.
• Review individual actions performed during a user session.
• Track which screens users accessed.
• Review specific actions and sub-actions performed within the platform.
• Support user activity auditing and security investigations.

How to Access

• Report-->Log-->User Access

Filters

Use the available filters to generate the report:

User Access Report Filters

• Access From: Select the access source, such as Web, to filter users based on how they accessed the platform.
• Reseller: Select the required reseller to view access activity associated with that reseller.
• Company: Select the required company to view access activity for a specific company.
• From Date: Select the starting date and time for the report.
• To Date: Select the ending date and time for the report.

Click Apply to generate the report.

Additional options:

• XLS: Export the report to Excel.
• PDF: Export the report to PDF.

Report Layers

The User Access Report has two layers: User Access Summary → User Access Detail.

Layer 1 – User Access Summary

Provides a consolidated view of user access sessions. It displays information such as the user name, reseller name, company name, access source, IP address, login time, logout time, and session count.

Click the + icon against a user access record to view the individual actions performed during that session.

Layer 2 – User Access Detail

Shows the individual activities performed during the selected user session. It provides information such as action time, screen name, screen type, action, and sub-action.

Use the back arrow to return to the User Access Summary.

How to Read

Read the report from overall user session → individual user activity.

Layer 1 – User Access Summary

• Check User Name to identify the user who accessed the platform.
• Check Reseller Name to identify the reseller associated with the user.
• Check Company Name to identify the company associated with the access session.
• Check Access From to identify the platform or access source used by the user.
• Check IP Address to identify the IP address from which the user accessed the platform.
• Check Login Time to identify when the user logged into the platform.
• Check Logout Time to identify when the user logged out. A blank or -- value indicates that a logout time was not recorded for the displayed session.
• Check Session Count to identify the number of sessions associated with the access record.
• Click the + icon to investigate the actions performed during the selected session.

Layer 2 – User Access Detail

• Check Action Time to identify when an activity was performed.
• Check Screen Name to identify the screen or module accessed by the user.
• Check Screen Type to identify the type associated with the accessed screen.
• Check Action to identify the action performed, such as opening a screen.
• Check Sub-Action to identify the specific method or additional action associated with the activity.

Take Action

• Review Login Time and Logout Time to monitor user sessions and access duration.
• Check IP Address when investigating access from an unexpected or unfamiliar location.
• Review Access From to identify how users are accessing the platform.
• Use Company and Reseller filters to narrow the report to a specific organizational level.
• Click the + icon to investigate the activities performed during a particular session.
• Review Action Time to establish when a specific activity occurred.
• Check Screen Name, Action, and Sub-Action to understand what the user accessed or performed.
• Use the report for access auditing, user activity review, and security investigations.