--- title: Why SOS is not working? description: SOS conveys a sense of urgency and indicates that immediate assistance is required. If you come across where SOS alerts are not working then this is a critical situation. --- [Skip to content](https://helpdesk.uffizio.com/knowledge/why-sos-is-not-working#main-content) English Show submenu for translations [Customer portal](https://helpdesk.uffizio.com/tickets?hsLang=en) ![Uffizio logo - black](https://helpdesk.uffizio.com/hs-fs/hubfs/Uffizio%20logo%20-%20black.png?width=200&height=62&name=Uffizio%20logo%20-%20black.png) - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) - English Show submenu for translations - [Customer portal](https://helpdesk.uffizio.com/tickets) - www.uffizio.com www.uffizio.com Platform User Guide - There are no suggestions because the search field is empty. 1. 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Here are the reasons and there trouble shootings to resolve the same. #### **Wrong SOS sensor port configuration** #### To verify - Navigate to **Setting \> General \> Object.** - **Double-click** on the object record. - Go to **Sensor** - Verify whether the Sensor is **check** **marked** or not. ![](https://helpdesk.uffizio.com/hubfs/Frame%20119-png.png) #### **Incorrect data received from the device  To verify** - Click on **Report \> Logs \> System log.** - Search for the vehicle number in which SOS is not working. ![](https://helpdesk.uffizio.com/hubfs/Frame%2019%20(1)-png.png) - - **Select** the vehicle and click on **Apply.** **![](https://helpdesk.uffizio.com/hubfs/Frame%2013%20(1)-png.png)** - **System log summary** report would be generated. - Double-click on the record to see the detailed view of the system log. - Verify the column name **Other port, check with SOS** data it must be **ON.** ![](https://helpdesk.uffizio.com/hubfs/Frame%20122%20(1)-png.png) There might be an issue with the SOS if history data is found. Also, check the firmware for the device is up to date.  If all the above configuration steps are done and you are still facing the issue, kindly raise a ticket for support. 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