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External Battery Voltage Status

The External Battery Voltage status may remain Green even when a low voltage value is received from the device. This is because the system does not currently apply a common low-voltage threshold to all external batteries.

Example Questions

  • Why is the external battery status still Green when the voltage is low?
  • Why does the battery indicator not change color based on the voltage?
  • What causes the external battery status to remain Green?
  • When does the external battery status change to Red?
  • Is the battery voltage threshold configurable?

Symptoms

  • External battery voltage is displayed in the Object View.
  • The voltage value may be low, but the status remains Green.
  • The status changes to Red only when the received voltage is 0.

Information Required

For investigation, collect:

  1. Vehicle/Object name.
  2. Voltage value displayed on the platform.
  3. Screenshot of the Object View.
  4. Battery voltage rating, if available.
  5. Device/raw data, if required for verification.

Troubleshooting Steps

  1. Check the external battery voltage displayed on the platform.
  2. Verify whether the device is transmitting the voltage correctly.
  3. Compare the platform reading with the actual/device-reported voltage.
  4. Check whether the received voltage is a valid non-zero value.
  5. If a valid voltage is being received, the Green status is expected under the current functionality.
  6. If the received value is 0, verify whether the status changes to Red.

Possible Cause

The system does not automatically determine the appropriate low-voltage threshold because external batteries may have different voltage ratings and configurations.

As a result, a low but non-zero voltage value cannot be universally classified as a low-battery condition.

Resolution

No configuration change is required if the platform is receiving a valid non-zero voltage.

Under the current functionality:

  • Green: A valid external battery voltage is being received.
  • Red: The received external battery voltage is 0.

If the requirement is to show different colors based on customized voltage thresholds, this would need to be considered as a product enhancement.