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Why is the vehicle showing as offline?

Issue Title

Vehicle Offline

Issue Summary 

A vehicle shows as Offline when the platform has not received data from the tracking device within the expected time interval. This may indicate a communication, network, power, or device-related issue. 

Symptoms / How to Identify 

  • Vehicle status is displayed as Offline(Inactive).
  • The vehicle's location is not updating.
  • The last received data/time is older than expected.
  • Ignition, speed, or other vehicle parameters are not updating.
  • No recent data packet is visible in the Status/Raw Data section.

Information Required Before Troubleshooting

Collect the following information:

  • Vehicle/Object name or ID
  • Device IMEI/Serial Number
  • Last data received date and time
  • Current vehicle status
  • Screenshot of the Offline status, if available
  • Whether the issue is affecting one vehicle or multiple vehicles
  • Any recent changes to the device, SIM, vehicle, or configuration

Troubleshooting Steps

A. Check on Device

  1. Check whether the tracking device is powered ON.
  2. Check the device's GSM/network connectivity.
  3. Check GPS and network signal, if available.
  4. Verify that the device is transmitting data.
  5. Check the SIM card and network connectivity.
  6. Verify device configuration and firmware, if applicable.

B. Check in System

  1. Check the vehicle's last received data/time.
  2. Open Status/Raw Data and check the latest data packet.
  3. Verify whether any new data has been received from the device.
  4. Check whether the device is correctly mapped to the vehicle.
  5. Verify whether the issue affects only one vehicle or multiple vehicles.

C. Compare and Identify

  • If the device is not transmitting data, investigate the device, power, SIM, or network.
  • If the device is transmitting data but the system is not receiving it, investigate communication/server-side issues.
  • If the system is receiving data but still showing Offline, investigate system status calculation or configuration.

Possible Causes

  • Device is powered off or disconnected.
  • Vehicle battery or device power supply issue.
  • SIM card or network connectivity problem.
  • Poor GSM/network coverage.
  • Device malfunction or hardware failure.
  • Incorrect device configuration.
  • Device has stopped transmitting data.
  • Communication/server-side issue.
  • Device firmware or protocol-related issue.

Resolution / Action 

Verify the device's power supply, SIM/network connectivity, configuration, and latest communication status. If the device is still not transmitting data after these checks, escalate the issue to the technical/hardware team with the vehicle ID, IMEI, last data received time, and relevant status/raw-data details for further investigation.