--- title: Product Service order description: The Product Service Order module helps users create and manage service requests related to products, spare parts, or equipment maintenance. --- [Skip to content](https://helpdesk.uffizio.com/knowledge/trakzee/product-service-order#main-content) English Show submenu for translations [Customer portal](https://helpdesk.uffizio.com/tickets?hsLang=en) ![Uffizio logo - black](https://helpdesk.uffizio.com/hs-fs/hubfs/Uffizio%20logo%20-%20black.png?width=200&height=62&name=Uffizio%20logo%20-%20black.png) - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) - English Show submenu for translations - [Customer portal](https://helpdesk.uffizio.com/tickets) - www.uffizio.com www.uffizio.com Platform User Guide - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://helpdesk.uffizio.com/knowledge?hsLang=en) 2. [Trakzee](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en) 3. [Parts Master](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#parts-master) # Product Service order The Product Service Order module helps users create and manage service requests related to products, spare parts, or equipment maintenance. Using this module, users can assign vendors, supervisors, and mechanics, define issues, and track the service process from initiation to completion. The Service Order module also supports: - Service Status tracking - Action updates on ongoing services - Purchase Summary for invoice-related details ### **To get started** - Login to your account. - Go to **Settings \> Parts Master \> Service Order**. The page you land on is the **Service Order Creation Page**, where users can create and manage service requests. ### **To create a service** - Select the **Company** from the drop down menu. - Select the **Branch** from the drop down menu. - Select the **Object** from the drop down menu. - Enter the **Odometer value**. - In the **Priority Class,** you can select the priority as below: - Schedule - Non-Schedule - Emergency - Select the **Vendor** from the drop down menu. - Select the Supervisor from the drop down menu - Select the Mechanic from the drop down menu. - Select the Service type from drop down menu, - Schedule - Non-Schedule - Emergency - Enter the **Est Completion** date and time. ![](https://helpdesk.uffizio.com/hs-fs/hubfs/undefined-Jun-03-2026-12-15-35-0059-PM.png?width=400&height=368&name=undefined-Jun-03-2026-12-15-35-0059-PM.png) - Select the ![](https://helpdesk.uffizio.com/hs-fs/hubfs/undefined-Jun-03-2026-12-15-34-8141-PM.png?width=68&height=26&name=undefined-Jun-03-2026-12-15-34-8141-PM.png)to enter the issue and description ![](https://helpdesk.uffizio.com/hs-fs/hubfs/undefined-Jun-03-2026-12-15-35-2039-PM.png?width=1814&height=131&name=undefined-Jun-03-2026-12-15-35-2039-PM.png) - Click on the **Save 💾** icon to save the service order. ### **To Work Further on Service Order** To further track the service order or take action on an ongoing service request, go to the **Service Status** report. 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