--- title: System Log  description: The System Log Report provides a detailed record of data packets received from tracking devices during the selected date and time range. It helps users monitor device communication, verify whether data is being received correctly, analyze the information transmitted by the device, and identify communication or configuration issues. --- [Skip to content](https://helpdesk.uffizio.com/knowledge/trakzee/reports/logs/system-log#main-content) English Show submenu for translations [Customer portal](https://helpdesk.uffizio.com/tickets?hsLang=en) ![Uffizio logo - black](https://helpdesk.uffizio.com/hs-fs/hubfs/Uffizio%20logo%20-%20black.png?width=200&height=62&name=Uffizio%20logo%20-%20black.png) - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) - English Show submenu for translations - [Customer portal](https://helpdesk.uffizio.com/tickets) - www.uffizio.com www.uffizio.com Platform User Guide - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://helpdesk.uffizio.com/knowledge?hsLang=en) 2. [Trakzee](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en) 3. [Reports](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#reports) # System Log The **System Log Report** provides a detailed record of data packets received from tracking devices during the selected date and time range. It helps users monitor device communication, verify whether data is being received correctly, analyze the information transmitted by the device, and identify communication or configuration issues. The report provides both a **summary view** for quickly checking the latest device communication information and a **detailed view** for examining individual data packets. Users can compare the **Data Actual Time** recorded by the device with the **Data Received Time** recorded by the server to identify communication delays, historical data transmission, or other connectivity-related issues. This report is available in **Trakzee Lite, Trakzee Standard, Trakzee Premium, and Smart Waste Management**. ### Benefits - **Monitor device communication and data transmission.** - **Verify whether device data is being received correctly by the server.** - **Identify communication, connectivity, and device configuration issues.** - **Compare device-generated time with server-received time.** - **Analyze device parameters such as ignition, power, GPS, speed, and odometer.** - **Identify invalid, delayed, or historical data packets.** - **Review detailed packet information for troubleshooting device-related issues.** - **Check device communication status and error conditions.** ### Before You Get Started Make sure the required devices are properly configured and actively transmitting data to the platform. The report displays data received from the selected devices during the specified reporting period. **Note:** If a device is offline, incorrectly configured, blocked, or has not transmitted data during the selected period, it may not appear in the report or may display incomplete information. ### How to Access **Path:** `Report → Log → System Log` When you open the **System Log Report**, the Filter Panel is displayed first. Select the required filters and objects before generating the report. The report displays data according to the selected criteria. ### Filters Use the available filters to generate the report: [![](https://helpdesk.uffizio.com/hs-fs/hubfs/image-png-Jun-10-2026-11-10-14-2947-AM.png?width=259&height=473&name=image-png-Jun-10-2026-11-10-14-2947-AM.png)](https://helpdesk.uffizio.com/hs-fs/hubfs/image-png-Jun-10-2026-11-10-14-2947-AM.png?width=259&height=473&name=image-png-Jun-10-2026-11-10-14-2947-AM.png&hsLang=en) - **Company:** Select the company whose device communication data you want to analyze. - **Branch:** Select a specific branch within the selected company. Selecting **All** includes devices from all branches. - **Vehicle Group:** Filter the report based on a predefined vehicle group. - **Vehicle Type:** Filter devices based on the type of vehicle or asset they are assigned to. - **Vehicle Brand:** Filter the report based on the vehicle manufacturer or brand. - **Vehicle Model:** Filter the report based on a specific vehicle model. - **Device Model:** Filter the report based on the GPS tracking device model. - **Status:** Filter records based on the communication or data-processing status of the device. **Status values:** - **0:** No Error - **1:** Ignition Port not attached in device - **2:** Ignition Port not attached in software - **3:** Speed digits not received from device - **4:** Odometer digits not received from device - **5:** Odometer digits are not proper - **6:** Data received with V-Flag, indicating invalid data - **7:** Device not found in software - **8:** Ignition port connected incorrectly in software - **9:** Unexpected packet length - **10:** Incorrect timezone - **11:** Device blocked - **n:** Multiple errors - **Save Filter:** Save the current filter configuration for future use. - **Delete Filter:** Delete a saved filter configuration. [![](https://helpdesk.uffizio.com/hs-fs/hubfs/image-png-Jun-10-2026-11-23-46-7244-AM.png?width=369&height=72&name=image-png-Jun-10-2026-11-23-46-7244-AM.png)](https://helpdesk.uffizio.com/hs-fs/hubfs/image-png-Jun-10-2026-11-17-34-3517-AM.png?width=282&height=807&name=image-png-Jun-10-2026-11-17-34-3517-AM.png&hsLang=en) ### Object Selection The **Object Selection** panel allows you to select the vehicles, assets, or devices whose communication data should be included in the report. - **Search:** Use the search box to quickly locate a specific object. - **Object Tree:** Displays available companies, branches, and objects in a hierarchical structure. - Expand a company or branch to view its objects. - Select one or more objects using the checkboxes. - Multiple objects can be selected at the same time. - **Select All:** Select **All** to include every available object in the report. ### Action Buttons [![](https://helpdesk.uffizio.com/hs-fs/hubfs/image-png-Jun-10-2026-11-20-14-4051-AM.png?width=470&height=96&name=image-png-Jun-10-2026-11-20-14-4051-AM.png)](https://helpdesk.uffizio.com/hs-fs/hubfs/image-png-Jun-10-2026-11-20-14-4051-AM.png?width=470&height=96&name=image-png-Jun-10-2026-11-20-14-4051-AM.png&hsLang=en) - **Apply:** Generates the report based on the selected filters and objects. - **Save Filter:** Saves the current filter configuration for future use. - **Delete Filter:** Removes a previously saved filter configuration. - **XLS:** Exports the report in Microsoft Excel format. - **PDF:** Exports the report in PDF format. - **CSV:** Exports the report in CSV format. ### Report Layers The **System Log Report has two layers: System Log Summary → System Log Detail.** **Layer 1 – System Log Summary** The **System Log Summary** provides a consolidated view of the latest data received from the selected devices. It gives users a quick overview of device identification, location, device parameters, timestamps, and communication status. This layer is useful for checking the overall communication health of devices and identifying devices that require further investigation.  ![](https://helpdesk.uffizio.com/hs-fs/hubfs/undefined-Jun-10-2026-09-33-15-2284-AM.png?width=670&height=349&name=undefined-Jun-10-2026-09-33-15-2284-AM.png)  Click the **Status** value to view the complete data packet received from the device. **Layer 2 – System Log Detail** The **System Log Detail** provides a packet-by-packet view of the data received from the selected device. It allows users to examine individual communication records and compare device-generated data with server-received data.  ![](https://helpdesk.uffizio.com/hs-fs/hubfs/undefined-Jun-10-2026-09-33-15-7357-AM.png?width=670&height=330&name=undefined-Jun-10-2026-09-33-15-7357-AM.png)  Use the **back arrow** to return to the System Log Summary. ### How to Read Read the report from **overall device communication → individual data packet**. **Layer 1 – System Log Summary** - Check **Company** to identify the company associated with the device. - Check **Branch** to identify the branch where the device is registered. - Check **Object** to identify the vehicle, asset, or object associated with the device. - Check **Device Model** to identify the tracking hardware transmitting the data. - Check **IMEI No** to identify the device using its unique IMEI number. - Check **SIM No** to identify the SIM configured with the device, where available. - Check **Latitude** and **Longitude** to review the latest location received from the device. - Check **IGN** to determine the ignition status. - Check **PWR** to verify the external power status of the device. - Check **GPS** to verify whether a valid GPS signal is available. - Check **Other Ports** to review additional configured inputs, outputs, or sensors. - Check **Speed** to review the speed reported in the latest data packet. - Check **Odometer** to review the odometer value received from the device. - Check **Data Actual Time** to identify when the device generated the data. - Check **Data Received Time** to identify when the server received the data. - Check **Status** to identify the communication or data-processing status. - Click **Status** to view the complete data packet received from the device. - Check **Firmware Version**, where available, to identify the firmware installed on the device. **IGN values:** - **ON:** Ignition is active. - **OFF:** Ignition is inactive. - **--:** Ignition information is unavailable. **PWR indicators:** - **Green:** External power is connected. - **Red:** External power is disconnected or low. - **Gray:** Power information is unavailable. **GPS indicators:** - **Green:** Valid GPS signal is available. - **Red:** GPS signal is unavailable. **Layer 2 – System Log Detail** - Check **Latitude** and **Longitude** to review the location received in the individual packet. - Check **IGN** to verify the ignition status recorded in the packet. - Check **PWR** to verify the external power status recorded in the packet. - Check **GPS** to determine whether a valid GPS fix was available. - Check **Other Ports** to review additional sensor, input, or output values. - Check **Speed** to review the speed reported in the packet. - Check **Odometer** to review the odometer value reported in the packet. - Check **Data Actual Time** to identify when the device generated the packet. - Check **Data Received Time** to identify when the server received the packet. - Check **Difference Duration** to identify the time difference between device-generated and server-received data. - Check **Status** to determine the processing or communication status of the packet. - Check **Heart Beat Data** to determine whether the packet is a heartbeat packet. - Check **History Data** to determine whether the packet was transmitted as historical data. ### Take Action - Review the **Status** value when investigating device communication errors. - Compare **Data Actual Time** and **Data Received Time** to identify communication delays. - Check **Difference Duration** when investigating delayed or buffered data. - Review **Heart Beat Data** to determine whether the device is regularly communicating with the server. - Check **History Data** to identify data transmitted after a period of network unavailability. - Review **IGN, PWR, GPS, Speed, and Odometer** values to identify incorrect or missing device parameters. - Open the detailed layer when a specific device requires further troubleshooting. - Review the complete data packet from **Status** when detailed device-level analysis is required. - Check the **Status error code** to identify possible device or configuration issues. Important Notes - The report contains **two layers: System Log Summary → System Log Detail**. - The report displays data according to the selected **Company, Branch, Vehicle Group, Vehicle Type, Vehicle Brand, Vehicle Model, Device Model, Status, and Object Selection**. - **Data Actual Time** represents the time recorded by the device when the data was generated. - **Data Received Time** represents the time when the server received the data. - A difference between these timestamps can indicate communication delay, network issues, or historical/buffered data transmission. - **History Data = Yes** indicates that the packet was received as historical data. - **Heart Beat Data = Yes** indicates that the packet is a heartbeat communication packet. - A non-zero **Status** value may indicate a device communication, configuration, or data-related issue. - The report can be exported in **XLS, PDF, and CSV** formats. - The report is available in **Trakzee Lite, Trakzee Standard, Trakzee Premium, and Smart Waste Management**. - 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