---
title: Why I am unable to get the alert notification of ignition on and off?
description: Alerts are important because they serve as notifications or warnings about specific events or conditions that require attention.
---

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# Why I am unable to get the alert notification of ignition on and off?

Alerts are important because they serve as notifications or warnings about specific events or conditions that require attention. Possible reasons for alerts not generating are listed below.

#### **Incorrect alert configuration.** 

Alerts would only be generated if the configuration is properly done on the system. 

Please follow the steps below if the configuration is missing:

Configure the alert from the [**Web portal**](https://helpdesk.uffizio.com/knowledge/add-an-alert-on-the-object?hsLang=en)

Configure the alert from the [**Mobile application**](https://app.hubspot.com/knowledge/7942250/edit/114983597232?__hstc=261742290.adb39bc98b5afc7c8723940d018c4105.1684565204292.1685778424416.1685951865329.27&__hssc=261742290.6.1685951865329&__hsfp=1504445870)

The ignition alerts will work only if it meets the criteria i.e Ignition turned **ON** or **OFF**. 

#### **Ignition port is not configured**

To verify,

- Navigate to **Setting \> General \> Object.**

**![](https://helpdesk.uffizio.com/hubfs/Frame%2071-png.png)**

- Double click on the **Object**.. 
    - Click on **Sensor** tab.

**![](https://helpdesk.uffizio.com/hubfs/Frame%2067-png.png)**

- - Enable on **Ignition port **if it is not enabled. 

#### **![](https://helpdesk.uffizio.com/hs-fs/hubfs/Frame%2069-png.png?width=569&height=67&name=Frame%2069-png.png)**

#### **Ignition data needs to be correct**

Data received from the device plays an important role in alert generation. If we receive an ignition value from the device then an alert is generated. 

#### **To verify**

- Login to your account. 
- Click on **Report \> Logs \> System log.**
  
    - Search for the vehicle number in the **Object selection** option.
      
      ![](https://helpdesk.uffizio.com/hubfs/Frame%2019%20(1)-png.png)
    - **Select** the vehicle and click on **Apply.**
      
      **![](https://helpdesk.uffizio.com/hubfs/Frame%2013%20(1)-png.png)**

- - **A system log summary** report would be generated.
      
      ![](https://helpdesk.uffizio.com/hubfs/Frame%2045%20(1)-png.png)
    - Double-click on the record to see the detailed view of the system log.
      
          - Check the **date** and **time** for which a false alert was generated and verify the ignition status. 
            
            ![](https://helpdesk.uffizio.com/hubfs/Frame%2073-png.png)

#### **Malfunctioning sensors**

Sensors are used by ignition alerts to determine whether the ignition is on or off. The sensors may produce incorrect alerts if they are malfunctioning or damaged.

For example, a malfunctioning sensor can mistakenly conclude that the ignition is on when it is not. 

It is important for making sure the ignition alert system is set up, configured, and maintained correctly to avoid false ignition alerts. 

If all the above troubleshooting steps are done and you are still facing the issue, kindly raise a ticket for support. 

How to raise a **[ticket on support](https://helpdesk.uffizio.com/knowledge/how-to-rasie-ticket-on-support-1?hsLang=en)?**

 

 

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