Alerts are important because they serve as notifications or warnings about specific events or conditions that require attention. Possible reasons for alerts not generating are listed below.
Incorrect alert configuration.
Alerts would only be generated if the configuration is properly done on the system.
Please follow the steps below if the configuration is missing:
Configure the alert from the Web portal
Configure the alert from the Mobile application
The ignition alerts will work only if it meets the criteria i.e Ignition turned ON or OFF.
Ignition port is not configured
To verify,
- Navigate to Setting > General > Object.
- Double click on the Object..
- Click on Sensor tab.
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- Enable on Ignition port if it is not enabled.
Ignition data needs to be correct
Data received from the device plays an important role in alert generation. If we receive an ignition value from the device then an alert is generated.
To verify
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Login to your account.
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Click on Report > Logs > System log.
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Search for the vehicle number in the Object selection option.
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Select the vehicle and click on Apply.
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A system log summary report would be generated.
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Double-click on the record to see the detailed view of the system log.
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Check the date and time for which a false alert was generated and verify the ignition status.
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Malfunctioning sensors
Sensors are used by ignition alerts to determine whether the ignition is on or off. The sensors may produce incorrect alerts if they are malfunctioning or damaged.
For example, a malfunctioning sensor can mistakenly conclude that the ignition is on when it is not.
It is important for making sure the ignition alert system is set up, configured, and maintained correctly to avoid false ignition alerts.
If all the above troubleshooting steps are done and you are still facing the issue, kindly raise a ticket for support.
How to raise a ticket on support?