Reverse Alert

The Reverse alert is used to notify users when the vehicle's reverse function is activated or deactivated. This alert helps fleet operators monitor vehicle reversing activity, improve operational visibility, and identify unexpected or unauthorized reverse events.

Parameters Considered (Prerequisites)

• Reverse Status: The selected vehicle must have a supported tracking device capable of detecting the vehicle's reverse status.
• Reverse Data: The system must receive the corresponding ON/OFF status of the reverse signal from the vehicle or connected device.
• Device Communication: The tracking device must be properly configured and communicating with the platform.

How to Configure

1. Select the correct Company and Branch for whom the alert is to be configured.
2. Based On: Choose what you want to base the alert configuration on (Object, Object Group, Object Type).
   1. Object: Select individual vehicles/objects for whom you want the alert to generate.
   2. Object Group: Select a group of vehicles/objects for whom you want the alert to generate.
   3. Object Type: Select a vehicle or object type for whom you want the alert to generate.
3. Select the Object based on the previous step selection.
4. Set an Alert Name for identification of the alert.
5. Select the Alert Type as Reverse.
6. Under Value, select when the alert should be triggered:
   1. On: The alert will be triggered when the vehicle's reverse function is activated.
   2. Off: The alert will be triggered when the vehicle's reverse function is deactivated.
   3. Both: The alert will be triggered for both reverse activation and deactivation events.
7. In the Text field, enter the message that will be displayed when the Reverse alert is triggered.
8. Select the Valid Day(s) as Everyday or Custom.
   1. Everyday: The alert will be triggered every day when the configured reverse condition is detected.
   2. Custom: Select the specific days on which you want this alert to be triggered.
9. Enter the Valid Time From and To. The alert will be generated only within the selected time range.
10. Select the required Timezone.
11. Select the Severity of the alert (Low, Medium, or High).
12. Under Action, select the medium through which the alert or notification should be sent (SMS, Email, Notification, Social Media API, or IVR).
    1. SMS: To receive the alert by SMS, enable the checkbox and enter the required phone numbers.
    2. Email: To receive the alert by email, enable the checkbox and enter the email recipients.
    3. Notification: To receive the alert as a system push notification, enable the checkbox and select the users who should receive it.
    4. Social Media API: To receive the alert through WhatsApp or Telegram, enable the checkbox and configure the required gateway and recipient details.
    5. IVR: To receive the alert through an automated voice call, enable the checkbox and enter the required phone numbers.
13. Click the Save 💾 icon to save the alert configuration.

Example

If Value is set to On, whenever the vehicle's reverse function is activated, the Reverse alert is triggered and the selected users receive a notification. If Off is selected, the alert is triggered when the reverse function is deactivated. Selecting Both generates alerts for both events.