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Dashcam Not Coming Online

A dashcam may not come online in Trakzee if the device has stopped communicating with the platform. When the device was previously live but later became inactive, the issue may be related to SIM or network connectivity at the device end.

Example Questions

      • Why is my dashcam not coming online?
      • The dashcam was working earlier but is now offline. Why?
      • Why is the dashcam inactive in Trakzee?
      • The dashcam is installed and powered, but it is not showing live. What should I check?
      • Could the SIM or network connection be causing the dashcam to go offline?

Symptoms / How to Identify

  • Dashcam is installed but not showing as online in Trakzee.
  • Device was communicating with the platform previously but has stopped sending data.
  • Device shows as Inactive for an extended period.
  • No recent communication/data is received from the device.

Information Required Before Troubleshooting

  • Company and vehicle/object name.
  • Device model and device ID.
  • Approximate time when the device was last online.
  • Device status/log details.
  • SIM details and network provider.
  • Device-side network/connectivity status.

Troubleshooting Steps

  1. Check the device logs to determine whether the dashcam was previously communicating with the platform.
  2. Verify the last communication time and confirm how long the device has been inactive.
  3. Check that the SIM inserted in the dashcam is active.
  4. Verify that the SIM has an active internet/data connection.
  5. Confirm that the device has adequate network coverage.
  6. Check the device-side network status and ensure it can establish a data connection.
  7. Once network connectivity is restored, verify whether the dashcam starts communicating with Trakzee.
  8. If the device remains offline despite having proper network connectivity, proceed with further device/server configuration checks.

Possible Cause

  • SIM is inactive or has no available data.
  • Device does not have internet connectivity.
  • Poor or unavailable network coverage.
  • Device-side network connection has been interrupted.
  • Device has stopped communicating with the platform.

Resolution / Action

Verify the SIM status, active data plan, internet connectivity, and network availability on the dashcam. If the device was previously live and has subsequently become inactive, resolving the SIM/network connectivity issue should restore communication with Trakzee.

If the device remains offline after network connectivity is confirmed, collect the latest device status/logs and proceed with further investigation.