---
title: "Can I configure an \"IVR service\" for alerts?"
description: Yes, The IVR system can be set up through the Admin account, allowing both Resellers and Companies to adopt the same configuration.   If you have followed all the steps outlined above and are still ex
---

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# Can I configure an "IVR service" for alerts?

Yes, The IVR system can be set up through the Admin account, allowing both Resellers and Companies to adopt the same configuration.

- The Interactive Voice Response (IVR) service enables users to promptly send alerts through automated phone calls, enhancing communication efficiency and responsiveness.
- It can be accessed by navigating to **Settings \> General \> Admin/Reseller/Company \> IVR**
  
  ![Frame 65-1](https://helpdesk.uffizio.com/hs-fs/hubfs/Frame%2065-1.png?width=688&height=182&name=Frame%2065-1.png)
- For detailed guidance on setting up the IVR service, please refer to the dedicated knowledge base article on **[How to Configure IVR Service](https://helpdesk.uffizio.com/knowledge/smartbus/configure-ivr-service-3?hsLang=en)**.

 

If you have followed all the steps outlined above and are still experiencing difficulties making changes, please submit a support ticket for further assistance.

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