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Trakzee Platform
- Admin
- Reseller
- Company
- Object
- Driver
- Alert
- Reminder Rule
- Pair Device
- Expense
- Job
- Route Optimization
- Eco Drving/Driver Rating
- Object Group
- Classify Trips
- Send Command
- Announcements
- Base Location Configuration
- Address
- Geofence
- Tire Management
- Technician
- Billing
- Trailer
- eLock
- Manage your Account
- Fuel Management
- Video Telematics
- Live tracking
- Dashboard
- Reports
- Charts
- Mobile Application
- White Label
- FAQs
- Support
- Inventory
- Driver Application
- Technician Application
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SmartBus Platform
What Should I Do If I am Unable to Log In?
The platform offers several options that may prevent users from accessing their accounts. Below, we outline the potential reasons that could be causing the system to restrict user login.
- Verify whether the username and password you’ve entered are accurate.
- Confirm if your account is authorized to log in to this specific platform.
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- Please verify with the parent user whether they have added any user restrictions or licenses that may affect your access.
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- Check that your device has an active and stable internet connection.
- Please consult with the parent user to confirm whether your account's User Status is set to Active.
- It is important to check for any outstanding payments with the accounts team, as this may impact your access. If you discover any pending payments, we recommend reaching out to our Account Team for activation.
If you have followed all the steps outlined above and are still experiencing difficulties making changes, please submit a support ticket for further assistance.
How to raise a ticket on support?