If a column is missing from the downloaded Excel file, it may be because the column is not enabled for Printable in the report or configuration screen.
The Setting icon allows you to select which columns should be included when the data is exported.
Example Questions
- Why is a column missing from the Excel download?
- Why are some columns not available in the exported report?
- How can I add a column to the Excel download?
- Why is the column visible on screen but not in Excel?
Symptoms / How to Identify
- The required column is visible on the report/configuration screen but is missing from the Excel file.
- Other columns are downloaded correctly.
- The issue occurs because the required column is not selected as Printable.
Information Required Before Troubleshooting
- Report or configuration screen where the issue occurs.
- Name of the missing column.
- Screenshot of the report/configuration screen, if required.
- Downloaded Excel file, if needed for verification.
Troubleshooting Steps
- Open the required Report or Configuration screen.
- Click the Setting icon.
- Review the available columns.
- Locate the column that is missing from the Excel download.
- Check whether the column is selected as Printable.
- If it is not selected, enable the Printable option for that column.
- Save/apply the setting, if applicable.
- Download the Excel file again and verify that the column is included.
Possible Cause
- The required column is not enabled for Printable.
- The column is available on the screen but excluded from export settings.
Resolution / Action
Enable the required column as Printable from the Setting icon of the respective report or configuration screen, then download the Excel file again.