There is a specific XLS format for uploading multiple addresses. If it's not followed then there will be an issue while uploading the bulk address.
Address Category: It must be selected from the given dropdown. If you have a new category.
Place Name: It must be the name of the place.
Latitude Longitude: It must be in the given format 41.40338, 2.17403
Here are the steps for uploading the bulk address:
To get started
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Login to your account.
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Go to Tracking > Address > Click on the Icon
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Select Reseller and Company.
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Select the file format as XLS.
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Click on Upload File, if you have already saved.
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Click on Download Sample File as per your requirement.
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Click on the Save 💾 icon.
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If all the above troubleshooting steps are done and you are still facing the issue, kindly raise a ticket for support.
How to raise a ticket on support?