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Live Streaming and Playback Not Working for Camera Device

Live streaming and playback may not work even when the camera device is successfully configured and connected to the platform.

If live streaming shows “Waiting for streaming from device”, the issue may be temporary and can occur due to a network issue or because the device has exceeded its available data packet capacity.

For playback, the issue can be different. If the camera has no recorded footage available, the platform may display “No Playback Found.”

Example Questions

    • Why does live streaming show “Waiting for streaming from device”?
    • The device is connected to the platform, but live streaming is not working. Why?
    • Why is playback not available even though the camera is configured?
    • Why am I getting “No Playback Found”?
    • What should I check on the camera hardware for playback issues?

Symptoms / How to Identify

  • Live streaming displays “Waiting for streaming from device.”
  • Device configuration and platform connectivity are already completed.
  • Live streaming may work after the temporary issue is resolved.
  • Playback shows “No Playback Found” because no camera footage is available.

Information Required Before Troubleshooting

  • Vehicle/Object name.
  • Device model.
  • Confirmation that the device is connected to the platform.
  • Screenshot of the live streaming screen.
  • Screenshot of the playback screen.
  • Camera hardware configuration.
  • SD card status.

Troubleshooting Steps

For Live Streaming:

  1. Verify that the device is connected and communicating with the platform.
  2. Try live streaming again.
  3. If “Waiting for streaming from device” is displayed, check for a possible network issue.
  4. Verify whether the device has exceeded its available data packet capacity.
  5. Retry streaming after confirming the device/network status.

For Playback:

  1. Open the playback option for the required vehicle/object.
  2. Check whether recorded camera footage is available for the selected time.
  3. If “No Playback Found” is displayed, verify the camera hardware settings.
  4. Check that camera streaming/recording is enabled, particularly main stream recording.
  5. Verify that the SD card is inserted and functioning correctly.
  6. After confirming the camera and SD card, check playback again.

Possible Cause

  • Temporary network issue affecting live streaming.
  • Device data packet capacity being exceeded.
  • Camera recording not enabled.
  • SD card not inserted or not functioning correctly.
  • No recorded footage available for the selected playback period.

Resolution / Action

For live streaming, verify the device network and data packet status and retry the stream.

For playback, ensure that main-stream camera recording is enabled and the SD card is properly inserted and working. Once camera footage is being recorded, playback should become available on the platform.