--- title: Why am I getting an error while uploading the bulk entries of drivers? description: Admin can upload driver records one by one or in bulk at once. --- [Skip to content](https://helpdesk.uffizio.com/knowledge/why-am-i-getting-errors-while-uploading-the-bulk-addresses-of-drivers#main-content) English Show submenu for translations [Customer portal](https://helpdesk.uffizio.com/tickets?hsLang=en) ![Uffizio logo - black](https://helpdesk.uffizio.com/hs-fs/hubfs/Uffizio%20logo%20-%20black.png?width=200&height=62&name=Uffizio%20logo%20-%20black.png) - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) - English Show submenu for translations - [Customer portal](https://helpdesk.uffizio.com/tickets) - www.uffizio.com www.uffizio.com Platform User Guide - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://helpdesk.uffizio.com/knowledge?hsLang=en) 2. [Trakzee](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en) 3. [FAQs](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#faqs) # Why am I getting an error while uploading the bulk entries of drivers? Authorized users can upload driver records "one by one" or "in bulk" at once. By having all driver records in a digital format, fleet managers can easily access and organize important information, which can save time and resources when compared to manual record-keeping. If you are getting errors while uploading driver details in bulk below are the possible reasons and solutions.  #### **Incorrect Country and XLS sheet**.  - Login to your account.  - Go to **Setting \> General \> Driver.** - Click on the **upload button** on the taskbar. - A new driver bulk upload window opens. ![Upload driver records img 3](https://helpdesk.uffizio.com/hs-fs/hubfs/Knowledge%20Base%20Import/Upload%20driver%20records%20img%203.png?width=222&height=62&name=Upload%20driver%20records%20img%203.png) Make sure, you select the country where your drivers belong to and then download the XLSX file - - - Select the **Company** from the dropdown list. - Select the **Branch **from the dropdown list. - Select the **Country** in which the branch belongs. - Select the **Employee Designation** from the dropdown list. - Choose the method you prefer for identifying the Driver's **Tag Via** RFID/IButton or Beacon. ![Frame 62-4](https://helpdesk.uffizio.com/hs-fs/hubfs/Frame%2062-4.png?width=455&height=288&name=Frame%2062-4.png) - XLSX sheet would contain state's that is selected in the configuration above.  - **Download the sample file **from the link given. The file will hold the basic information about the driver such as the driver's name, driver contact number, state, city, RFID tag details, etc. ![xlsx-1](https://helpdesk.uffizio.com/hs-fs/hubfs/Knowledge%20Base%20Import/xlsx-1-3.png?width=64&height=64&name=xlsx-1-3.png) - **Upload** the XLS file after filling up the details. - Click on the **save 💾 icon. ** #### **Incorrect information in the XLS file**. All the mandatory parameters should be filled as per the below XLSX format  ![Frame 62 (2)](https://helpdesk.uffizio.com/hs-fs/hubfs/Frame%2062%20(2).png?width=688&height=61&name=Frame%2062%20(2).png) - **First Name** - It should be in the text format as above.  - **Last Name** - It should be in the text format as above.  - **Driver number** - It is the unique number that is given to the driver from the company. - **RFID Tag** or **Beacon Tag** - It is the unique identification number of the driver\`s identification device available with the Driver. The field should be visible according to the selection done on the **Tag Via** option. - **State** - Driver belongs to which state. Make sure you select the correct country before downloading the Excel sheet.  - **City** - Driver belongs to which city.  - **Contact number** - Contact number of that particular driver.  - **Contact number 2** - Secondary contact number of that particular driver. - **Email ID** - Email address of that particular driver. - **Default Vehicle No.** - The vehicle on which the driver will be allocated by default. - **As User -** You can select "Yes" or "No" based on your preferences regarding whether the user needs to be created for the driver application or not. - **Username -** If you select "Yes" in the previous option, you will need to provide a username for the driver application. - **Authentication -** Choose your preferred method of authentication for logging into the driver application by selecting either "OTP" (One-Time Password) or "Password." - **Password -** If you select "Password" in the previous option, you will need to provide a desired password for the driver application. - **Timezone -** The timezone that corresponds to the driver’s local time, which is essential for accurately displaying data in the driver application. - **Date Format -** Choose a date format from our predefined options to ensure dates are displayed correctly in the driver's app. - **Time Format -** You can choose your preferred time format for displaying times in the driver's app, either in 12-hour or 24-hour format. - **Language -** You can choose the preferred language for the user from our extensive selection of integrated languages, ensuring that details are displayed in the driver's local language. - **Mobile App Notification -** You can select "Yes" or "No" based on your preferences regarding whether the user wants to receive notifications in the driver application or not. - **Save the file** on your computer.  - Click on **Choose file** and upload the saved file.  ![](https://helpdesk.uffizio.com/hubfs/Frame%20276-png.png) If all the above troubleshooting steps are done and you are still facing the issue, kindly raise a support ticket. 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