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      Alert Notification Template

      The system provides the flexibility to configure customized alerts and notification content to meet specific requirements referred to as Templates. These templates, configured for the Admin account, can also be inherited by Reseller and Company accounts.

      Please Note: This document guides the way to set templates for Admin account. The same process can be followed to set templates for Reseller and Company accounts.

      Before You Get Started

      Please Note: When using the Templates, please ensure that they have been approved from your SMS service provider. Make sure that the template entered in the system should exactly match with the approved templates to ensure successful delivery of SMS.

      To Get Started

      • Login to your account.
      • Go to Settings > General > Admin/ Reseller/ Company.
      • Double-click on the account you want to set templates for.
      • Navigate to the Templates tab.
        template-tab

      Please Note: If you wish to modify an existing template, please note that the Name field cannot be changed; however, you are free to edit all other fields as needed.

      To Setup Template

      • Click on Add Template.
        template-add-new
      • Click the Name drop-down menu and select an alert or notification name.
      • Enter the description for the user's reference in the Description field.
      • In the SMS Message field, please input the template for the alert or notification that will be sent as an SMS. You may use the Variables related to the specific parameters listed in the table located to the right of the Name field.
      • Please provide the SMS Template ID if your SMS API requires a TemplateId.
      • In the Email Subject field, enter the subject of the email template.
      • In the Email Message field, please input the template for the alert or notification that will be sent as an Email. You may use the Variable Names provided on the Right Side of the Name field for drafting the Email message.

      For Example: If you want to set a location alert, the alert can be customized as:

      Location Alert- Your vehicle %plateno% with current speed %speed% on %datetime% is at %location%.

      • To add a customized alert or notification in any other language according to the location, make use of the Default field to enter the message.
      • Click on the Save 💾 icon.