--- title: Application Usage Report description: "The Application Usage Report helps you monitor customer usage of the application and identify accounts that may need attention.\n\nIt provides a reseller-level summary and allows you to drill down into company-level usage details to understand customer activity and usage trends." --- [Skip to content](https://helpdesk.uffizio.com/knowledge/trakzee/reports/application-usage-report#main-content) English Show submenu for translations [Customer portal](https://helpdesk.uffizio.com/tickets?hsLang=en) ![Uffizio logo - black](https://helpdesk.uffizio.com/hs-fs/hubfs/Uffizio%20logo%20-%20black.png?width=200&height=62&name=Uffizio%20logo%20-%20black.png) - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) - English Show submenu for translations - [Customer portal](https://helpdesk.uffizio.com/tickets) - www.uffizio.com www.uffizio.com Platform User Guide - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://helpdesk.uffizio.com/knowledge?hsLang=en) 2. [Trakzee](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en) 3. [Reports](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#reports) # Application Usage Report The **Application Usage Report** helps you monitor customer usage of the application and identify accounts that may need attention. It provides a **reseller-level summary** and allows you to drill down into **company-level usage details** to understand customer activity and usage trends. ### Benefits - **Monitor customer usage** across resellers and companies. - **Identify accounts that need attention** based on their usage status. - **Prioritize customer follow-ups** for low-usage accounts. - **Track usage trends** by comparing the current status with previous months. - **Support customer retention** by identifying opportunities for engagement. ### How to Access - Report--\>Log--\>Application Usage ### Filters Use the available filters to generate the report: - **Admin:** Select the required Admin account. - **Risk Type:** Select how the risk categories should be evaluated: - **Default:** Uses the predefined risk categories available in the system. - **Custom:** Uses manually created risk categories and criteria based on business requirements. Click **Apply** to generate the report. **Additional options:** - **XLS:** Export the report to Excel. - **PDF:** Export the report to PDF. - **Update Filter:** Update the selected filter settings. - **Delete Filter:** Delete the selected filter settings. ![](https://helpdesk.uffizio.com/hs-fs/hubfs/image-png-Sep-08-2026-11-48-30-1678-AM.png?width=256&height=328&name=image-png-Sep-08-2026-11-48-30-1678-AM.png) ### Report Layers The **Application Usage Report has two layers**: **Layer 1 – Application Usage ![](https://helpdesk.uffizio.com/hs-fs/hubfs/image-png-Sep-08-2026-11-49-49-0156-AM.png?width=1325&height=300&name=image-png-Sep-08-2026-11-49-49-0156-AM.png)** Provides a **reseller-level overview** of application usage. You can review: - Reseller - Total objects - Usage/risk distribution - About to Churn - High Risk - Mid Risk - No Risk Click the **+** icon against a reseller to view detailed information. **Layer 2 – Application Usage Detail ![](https://helpdesk.uffizio.com/hs-fs/hubfs/image-png-Sep-08-2026-11-50-09-4167-AM.png?width=1316&height=891&name=image-png-Sep-08-2026-11-50-09-4167-AM.png)** Provides **company-level usage details** for the selected reseller. You can review: - Company - Tier - Current and previous month risk status - Active objects - Inactive objects - Total objects Use the **back arrow** to return to the reseller-level report. ### How to Read Read the report from **overall reseller usage → individual company usage**. **Layer 1 – Reseller Level** - Check the **Total Objects** to understand the size of the reseller's customer base. - Review the risk/usage distribution to identify how many objects fall into each category. - Focus on resellers with a higher number or percentage of accounts in categories requiring attention. **Layer 2 – Company Level** - Click **+** to view the companies under a reseller. - Check the **current month's status** to understand the latest usage position. - Compare it with previous months to identify whether usage is **improving, declining, or remaining consistent**. - Review **Active and Inactive Objects** to understand the current activity level. ### Take Action - Identify customers with low application usage. - Prioritize follow-ups with accounts that require attention. - Compare monthly usage to identify declining engagement. - Review inactive objects and identify possible reactivation opportunities. - Use the company-level details to plan customer-success actions. ### Risk Type The report supports two approaches for defining risk categories: - **Default:** Uses the risk categories already predefined in the system. - **Custom:** Allows risk categories and their criteria to be manually created according to business requirements. ![](https://helpdesk.uffizio.com/hs-fs/hubfs/image-png-Sep-08-2026-11-50-50-3076-AM.png?width=251&height=374&name=image-png-Sep-08-2026-11-50-50-3076-AM.png) The risk status displayed in the report depends on the selected **Risk Type.** ### Important Notes - The report contains **two levels: Reseller → Company**. - Risk categories and their criteria may vary depending on whether **Default** or **Custom** is selected. - Monthly risk status can be compared to identify changes in customer usage. - 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