Application Usage Report

The Application Usage Report helps you monitor customer usage of the application and identify accounts that may need attention.

It provides a reseller-level summary and allows you to drill down into company-level usage details to understand customer activity and usage trends.

Benefits

• Monitor customer usage across resellers and companies.
• Identify accounts that need attention based on their usage status.
• Prioritize customer follow-ups for low-usage accounts.
• Track usage trends by comparing the current status with previous months.
• Support customer retention by identifying opportunities for engagement.

How to Access

• Report-->Log-->Application Usage

Filters

Use the available filters to generate the report:

• Admin: Select the required Admin account.
• Risk Type: Select how the risk categories should be evaluated:
  • Default: Uses the predefined risk categories available in the system.
  • Custom: Uses manually created risk categories and criteria based on business requirements.

Click Apply to generate the report.

Additional options:

• XLS: Export the report to Excel.
• PDF: Export the report to PDF.
• Update Filter: Update the selected filter settings.
• Delete Filter: Delete the selected filter settings.

Report Layers

The Application Usage Report has two layers:

Layer 1 – Application Usage

Provides a reseller-level overview of application usage.

You can review:

• Reseller
• Total objects
• Usage/risk distribution
• About to Churn
• High Risk
• Mid Risk
• No Risk

Click the + icon against a reseller to view detailed information.

Layer 2 – Application Usage Detail

Provides company-level usage details for the selected reseller.

You can review:

• Company
• Tier
• Current and previous month risk status
• Active objects
• Inactive objects
• Total objects

Use the back arrow to return to the reseller-level report.

How to Read

Read the report from overall reseller usage → individual company usage.

Layer 1 – Reseller Level

• Check the Total Objects to understand the size of the reseller's customer base.
• Review the risk/usage distribution to identify how many objects fall into each category.
• Focus on resellers with a higher number or percentage of accounts in categories requiring attention.

Layer 2 – Company Level

• Click + to view the companies under a reseller.
• Check the current month's status to understand the latest usage position.
• Compare it with previous months to identify whether usage is improving, declining, or remaining consistent.
• Review Active and Inactive Objects to understand the current activity level.

Take Action

• Identify customers with low application usage.
• Prioritize follow-ups with accounts that require attention.
• Compare monthly usage to identify declining engagement.
• Review inactive objects and identify possible reactivation opportunities.
• Use the company-level details to plan customer-success actions.

Risk Type

The report supports two approaches for defining risk categories:

• Default: Uses the risk categories already predefined in the system.
• Custom: Allows risk categories and their criteria to be manually created according to business requirements.
  

The risk status displayed in the report depends on the selected Risk Type.