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False Alerts Generated When GPS Status Is Invalid

Users may receive false notifications when the system receives ignition ON/OFF data with an invalid GPS status. If the Ignore Alerts with Invalid GPS option is disabled in the company rule, the system may generate alerts even when the GPS data is invalid.

To prevent such alerts, verify the company-rule configuration and enable the Ignore Alerts with Invalid GPS option.

Example Questions

    • Why is the platform generating false notifications?
    • Why are ignition ON/OFF alerts triggered when the GPS status is invalid?
    • Why does one tracking platform generate alerts while another does not?
    • Why are false alerts received when a vehicle is parked?
    • How can I prevent alerts from being generated using invalid GPS data?
    • Why are alerts generated even though the company rule is configured?
    • How can I verify whether an alert was triggered by invalid GPS data?

Symptoms / How to Identify

  • The platform generates unexpected ignition ON/OFF notifications.
  • Alerts are generated when the vehicle is parked or GPS reception is poor.
  • The same event may not generate a notification on another tracking platform.
  • The System Log report shows ignition ON/OFF data received with an invalid GPS status.
  • The company rule has Ignore Alerts with Invalid GPS disabled.

Information Required Before Troubleshooting

Collect the following information:

  • Vehicle number and device model.
  • Date and time of the false notification.
  • Alert type and notification screenshots.
  • System Log report for the affected period.
  • Company-rule configuration, including the Ignore Alerts with Invalid GPS setting.
  • If multiple platforms are being compared, notification timestamps and event details from each platform.

Troubleshooting Steps

Step 1: Check the System Log report

Navigate to the System Log report and review the data received around the time the false notification was generated.

Check whether ignition ON/OFF data was received with an invalid GPS status.

Step 2: Verify the company-rule configuration

Open the relevant company rule and locate the Ignore Alerts with Invalid GPS checkbox.

Step 3: Enable the required setting

If the checkbox is disabled, enable Ignore Alerts with Invalid GPS and save the company rule.

Step 4: Verify alert behaviour

Monitor subsequent events and check whether alerts are still generated when the system receives ignition data with an invalid GPS status.

If false alerts continue, collect the latest System Log entries, notification timestamps, and rule configuration for further technical investigation.

Possible Cause

The system received ignition ON/OFF data with an invalid GPS status, while the Ignore Alerts with Invalid GPS option was disabled in the company rule. As a result, the alerts were generated.

Resolution / Action

Enable Ignore Alerts with Invalid GPS in the relevant company rule.

This setting prevents alerts from being generated for data with an invalid GPS status, according to the reported support investigation. If the issue persists after enabling the setting, investigate the new event data and configuration to identify any additional cause.