How to Move a Vehicle from One Reseller to Another

A company can be shifted from one reseller to another directly from the Company Edit option. There is no need to create a temporary company or move the vehicle before changing the reseller.

Once the reseller is changed, the company and its vehicles will be available under the new reseller.

Example Questions

• • How can I change the reseller for a company?
  • How can I move a company from one reseller to another?
  • Can I change the reseller directly from Company Edit?
  • Do I need to create a temporary company to change the reseller?
  • Why can't I change the reseller for a company?
  • What permissions are required to shift a company between resellers?

Symptoms / How to Identify

This procedure is applicable when:

• A company is currently assigned under one reseller.
• The company needs to be moved to another reseller.
• The vehicles under the company need to remain associated with the company.
• The user has the required rights to perform the reseller change.

Information Required Before Troubleshooting

Before changing the reseller, verify:

• Current reseller.
• New reseller.
• Company that needs to be shifted.
• Required permissions/rights for both resellers.
• Whether the destination reseller is available for selection.

Troubleshooting Steps

1. Log in to the account with the required access.
2. Navigate to: Settings → General → Users → Company
3. Select the company that needs to be shifted.
4. Open the Company Edit option.
5. Locate the Reseller field.
6. Select the reseller to which the company needs to be transferred.
7. Save the changes.
8. Verify that the company is now available under the selected reseller.
9. Check that the company's vehicles and other associated configurations are available as expected.

Possible Cause

The reseller change may not be possible if:

• The user does not have the required permissions.
• The destination reseller does not have the required rights.
• The source and destination resellers do not have the same required rights/permissions.
• The destination reseller is not available for selection.