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Elock Wrong Password Alert

Definition / Description

The Elock Wrong Password Alert is triggered when an incorrect password is entered on the electronic lock (Elock) keypad or control interface. This event indicates a possible unauthorized access attempt or user error while trying to unlock the device. The alert enables fleet managers to monitor potential tampering, unauthorized access, or misuse of the Elock, ensuring cargo safety and maintaining control over secured assets during transportation or storage.

Parameters Considered (Prerequisites)

Elock Device Model:
 An Elock-enabled device must be installed and properly configured on the object screen. The device should support password verification and be capable of sending an event signal whenever an incorrect password attempt is detected.

Elock Password: An elock password must be added after 

How to Configure

  1. Select the relevant Company and Branch.
  2. Under Based On, choose the basis for triggering the alert:Object, Object Group or Object Type.
  3. Select the Object where the alert should be applied.
  4. Enter an Alert Name (e.g., “Elock Wrong Password”).
  5. From the Alert Type dropdown, select Elock Wrong Password.
  6. In the Text field, enter a descriptive message (e.g., “Elock wrong password entered — possible unauthorized access attempt”).
  7. Configure Valid Day(s):
    • Everyday – for all days.
    • Custom – to select specific days.
  9. Set Valid Time From / To (e.g., 00:00 to 23:59).
  10. Select the appropriate Timezone.
  11. Choose the Severity Level — Low, Medium, or High.
  12. Configure the Action to be taken when the alert triggers: SMS, Email, or Notification.
  13. Click Save to complete the configuration.

Example / Use Case

An Elock Wrong Password Alert is triggered when an incorrect password is entered multiple times while attempting to unlock a cargo container or vehicle equipped with an Elock. This could indicate either a user entering the wrong code by mistake or an unauthorized individual attempting to gain access. Once triggered, the alert immediately notifies the fleet manager through the configured communication channel (e.g., SMS, Email, or In-App Notification). The manager can then verify the situation with the driver, review access logs, or take necessary security actions to ensure that the asset and cargo remain protected.

Action

The selected notification or action must be configured (e.g., SMS, Email, or Notification).

  • SMS: Must be configured while creating an Admin, Reseller, or Company account. After setup, contact numbers can be added to receive alert notifications.
  • Email: Must be configured during account setup. Add email recipients to receive notifications through email.
  • In-App Notification: Choose the notification sound and specify users who should receive the alert notification within the platform.

When Based On: Object, Object Group, or Object Type

  • Object: Select individual vehicles or assets equipped with an Elock for which the alert should be applied.
  • Object Group: Select a group of Elock-equipped vehicles or assets; all within the group will be monitored for wrong password attempts.
  • Object Type: Select vehicle or asset types that support Elock password authentication; all under that type will be available for configuration.