External Low Battery Protection

The External Low Battery Protection alert is triggered when the external power source or connected battery voltage drops below the configured threshold. This alert helps fleet managers monitor power supply health, prevent device shutdowns, and ensure uninterrupted operation of connected equipment.

Parameters Considered (Prerequisites)

Power Sensor: The Power sensor needs to be connected in the device.

Please Note: To Configure E-lock go to Settings-> General -> Object/Vehicle.

How to Configure

Select the correct Company and Branch for whom the alert is to be configured.
Based On: Choose on what you want to base the alert configuration (Object, Object Group, Object Type).
1. Object: Select individual vehicles for whom you want the alert to generate.
2. Object Group: Select a group of vehicles for whom you want the alert to generate.
3. Object Type: Select vehicle or object type for whom you want the alert to generate.
Select the Object based on the previous step selection.
Set an Alert Name for identification of the alert.
Select the Alert Type as External Low Battery Protection.
In the Text field, enter the message that will be displayed when the alert is triggered.
Select the Valid Days, Everyday or Custom.
1. Everyday: This alert will be triggered, everyday in case of a violation in accordance to these parameters set.
2. Custom: Mark the checkboxes of the days, when you want this alert to be triggered for. (eg., Sun, Mon and Sat)
Enter the Valid Time From and To. The alert will be generated inside the time range that you have selected.
Select the Timezone.
Select the Severity of the alert (Low, Medium, or High).
Mark the checkboxes of the medium via which you want the Action or Notification to be sent. (eg., SMS, Email or Notification)
1. SMS: To receive an alert by SMS, enable the checkbox, enter the phone numbers.
2. Email: To receive an alert by Email, enable the checkbox, enter the recipients of the email.
3. Notification: To receive an alert on the system Push Notification, enable checkbox.
  1. From Users, select the users that will receive the notification.
  2. From Notification Sound. Select the sound from the drop-down that will be played for this notification.
Click Save 💾 icon. to save the alert configuration.

Please Note: To Receive the alert on SMS & Email, the api should be configured either on Admin, Reseller or Company.

Example

This alert is triggered when the external battery powering the tracking device (or connected system) drops below the configured voltage threshold and the device sends the event data. Once triggered, notifications are sent to the fleet manager via the selected channels (SMS, Email, or In-App Notification), helping ensure timely battery maintenance or replacement to avoid device shutdown, downtime, or data loss.