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Video Recording Not Showing in Trakzee Playback

Video recordings may be available on the dashcam's SD card but not appear or fetch correctly in Trakzee Playback. One possible cause is a time zone mismatch between the camera and the platform.

If the camera records footage using one time zone while Trakzee is configured with a different time zone, the recording may not appear under the expected date or time when searching for playback.

Example Questions

    • Why is dashcam footage available on the SD card but not showing in Trakzee?
    • Why can't I fetch the video recording for a specific date and time?
    • Why is accident footage missing from Playback?
    • Why does the camera have the recording but Trakzee cannot find it?
    • Can a time zone mismatch affect video playback?

Symptoms / How to Identify

  • Video footage is confirmed to be available on the camera's SD card.
  • The same footage cannot be found or fetched from Trakzee.
  • Playback is being searched using the expected accident/event date and time.
  • Camera and platform time zones may be different.

Information Required Before Troubleshooting

  • Vehicle/Object name.
  • Date and approximate time of the required recording.
  • Camera/device model.
  • Camera time zone configuration.
  • Trakzee time zone configuration.
  • Screenshot of the camera time zone settings, if required.
  • Screenshot of the Playback search/result.

Troubleshooting Steps

  1. Verify that the required recording is available on the camera's SD card.
  2. Check the time zone configured on the camera.
  3. Check the time zone configured for the corresponding vehicle/device on Trakzee.
  4. Compare both time zone settings.
  5. Ensure that the camera and Trakzee are configured with the same time zone.
  6. Save the corrected configuration, if required.
  7. Search for the playback again using the relevant date and time.
  8. Verify whether the recording is now available in Trakzee.

Possible Cause

  • Camera and Trakzee are configured with different time zones.
  • The recording exists on the SD card, but its timestamp does not match the time zone used for the Playback search.

Resolution / Action

Configure the same time zone on the Trakzee platform as the time zone configured on the camera.

After synchronizing the time zones, search for the required recording again in Playback. This ensures that the camera recording timestamp and the platform's playback time reference are aligned.