The Alert Status Report helps you monitor and manage alerts generated for your vehicles or objects within a selected period.
It gives you a consolidated view of the alerts, including what happened, when it happened, where it happened, how serious it was, and whether the alert has been addressed.
This report helps you move from simply receiving alerts to reviewing, investigating, and documenting them.
How to Generate the Report
To access the Alert Status Report:
Reports → Alerts → Alert Status
Step 1: Select the Required Filters
Use the available filters to generate the report according to your business requirement.
- Company: Select a specific company or view alerts for all companies.
- Branch: Select a particular branch or view alerts across all branches.
- Alert: Select a specific alert type to focus on a particular event.
- Severity: Filter alerts based on their severity, such as Low, Medium, or High.
- From Date: Select the starting date and time for the report.
- To Date: Select the ending date and time for the report.
- Time Range: Enable this option when you need to consider a specific time period.
Step 2: Apply the Filters
After selecting the required filters, click Apply to generate the report.
Step 3: Export the Report
If required, the generated report can be exported using:
- XLS – to analyze the data in Excel.
- PDF – to share or maintain the report in a document format.
How to Read the Report
The Alert Status Report should be read from a business-action perspective, rather than reviewing every column individually.
1. Identify the Alerts That Need Attention
Start by checking the Alert type and Severity.
For example, a High severity alert may require more immediate attention than a Low severity alert.
This allows the fleet team to prioritize alerts instead of reviewing every event with the same level of urgency.
2. Understand What Happened
Review the Alert Information to understand the event that triggered the alert.
For example:
- Fuel refill
- Harsh acceleration
- Camera cover
- Job status/departure
- Engine-related events
This helps the team understand the type of incident that occurred and determine whether further investigation is required.
3. Check Where and When It Happened
Use the Alert Date Time and Location to understand when and where the event occurred.
This can help the fleet team:
- Verify the incident location.
- Compare the event with the vehicle's activity.
- Investigate unusual events.
- Discuss the incident with the driver when required.
4. Review and Document the Action Taken
After investigating an alert, the team can use the available Comment option to add relevant notes about the incident.
For example:
"Checked with driver. Vehicle was refueled at the assigned fuel station."
This creates a record of what was found and what action was taken.
5. Track Alert Closure
Once an alert has been reviewed and addressed, check the Alert Closure By, Alert Closure Time, and Reason information.
This helps management understand:
- Which alerts have been handled.
- Who handled them.
- When they were closed.
- Why the alert was closed.
This makes the report useful not only for alert monitoring, but also for follow-up and accountability.
Benefits of the Report
- Prioritize Critical Alerts
Quickly identify high-severity events that require immediate attention. - Improve Incident Investigation
Use the alert details, time, and location to understand what happened and investigate the event. - Maintain Action Records
Add comments and notes after reviewing an alert so that the investigation and action taken are documented. - Track Alert Handling
Monitor whether alerts have been addressed and identify who handled them. - Improve Fleet Operations
Analyze recurring alerts and use the information to improve driver behavior, vehicle management, and operational processes.
Important Notes
- The report results depend on the filters and date/time range selected.
- Use the Severity filter when you want to focus on alerts requiring a particular level of attention.
- Comments/notes can be added to an alert after reviewing the event, where the required permissions are available.
- Closure information is available once the alert has been addressed and closed.
- The report can be exported to XLS or PDF for further analysis or sharing.