--- title: Sim Change description: "This Sim Change option option trigger an alert whenever the SIM card in the device is changed or replaced. The alert helps users monitor unauthorized SIM replacement in the tracking device..\n\nParameters Considered (Prerequisites)\nActive Device: The device must be connected with the server & should support the sim change alert.\n\nPlease Note: To add device navigate to Settings - General - Object/Vehicle.\n\nHow to Configure\n\nSelect the correct Company and Branch for whom the alert is to be configured.\n\nBased On: Choose on what you want to base the alert configuration (Object, Object Group, Object Type).\n\nObject: Select individual vehicles for whom you want the alert to generate.\nObject Group: Select a group of vehicles for whom you want the alert to generate.\nObject Type: Select vehicle or object type for whom you want the alert to generate.\n\nSelect the Object based on the previous step selection.\n\nSet an Alert Name for identification of the alert.\n\nSelect the Alert Type as Sim Change.\n\nIn the Text field, enter the message that will be displayed when the alert is triggered.\nSelect the Valid Days, Everyday or Custom. \nEveryday: This alert will be triggered, everyday in case of a violation in accordance to these parameters set.\nCustom: Mark the checkboxes of the days, when you want this alert to be triggered for. (eg., Sun, Mon and Sat)\n\nEnter the Valid Time From and To. The alert will be generated inside the time range that you have selected.\nSelect the Timezone.\nSelect the Severity of the alert (Low, Medium, or High).\nMark the checkboxes of the medium via which you want the Action or Notification to be sent. (eg., SMS, Email or Notification)\n\nSMS: To receive an alert by SMS, enable the checkbox, enter the phone numbers.\nEmail: To receive an alert by Email, enable the checkbox, enter the recipients of the email.\nNotification: To receive an alert on the system Push Notification, enable checkbox.\nFrom Users,  select the users that will receive the notification.\nFrom Notification Sound. Select the sound from the drop-down that will be played for this notification.\nIVR: To receive alerts through IVR ( automated voice call ), enable the checkbox.\n\nIn To Numbers, enter the phone numbers.\nClick Save 💾 icon. to save the alert configuration.\n\n\n\nPlease Note: \n\nTo Receive the alert on SMS, Email & IVR the api should be configured either on Admin, Reseller or Company." --- [Skip to content](https://helpdesk.uffizio.com/knowledge/trakzee/alert/sim-change#main-content) English Show submenu for translations [Customer portal](https://helpdesk.uffizio.com/tickets?hsLang=en) ![Uffizio logo - black](https://helpdesk.uffizio.com/hs-fs/hubfs/Uffizio%20logo%20-%20black.png?width=200&height=62&name=Uffizio%20logo%20-%20black.png) - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) - English Show submenu for translations - [Customer portal](https://helpdesk.uffizio.com/tickets) - www.uffizio.com www.uffizio.com Platform User Guide - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://helpdesk.uffizio.com/knowledge?hsLang=en) 2. [Trakzee](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en) 3. [Alert](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#alert) # Sim Change This **Sim Change** option option trigger an alert whenever the SIM card in the device is changed or replaced. The alert helps users monitor unauthorized SIM replacement in the tracking device.. #### ![](https://helpdesk.uffizio.com/hs-fs/hubfs/image-png-May-12-2026-05-30-08-4295-AM.png?width=536&height=497&name=image-png-May-12-2026-05-30-08-4295-AM.png) #### **Parameters Considered (Prerequisites)** - **Active Device:** The device must be connected with the server & should support the sim change alert. **Please Note:** To add device navigate to Settings - General - Object/Vehicle. #### **How to Configure** 1. Select the correct **Company** and **Branch** for whom the alert is to be configured. 2. **Based On:** Choose on what you want to base the alert configuration (Object, [Object Group](https://helpdesk.uffizio.com/knowledge/trakzee/add-object-group?hsLang=en), Object Type). 1. **Object:** Select individual vehicles for whom you want the alert to generate. 2. **Object Group:** Select a group of vehicles for whom you want the alert to generate. 3. **Object Type:** Select vehicle or object type for whom you want the alert to generate. 3. Select the **Object** based on the previous step selection. 4. Set an **Alert Name** for identification of the alert. 5. Select the **Alert Type** as *Sim Change.* 6. In the **Text** field, enter the message that will be displayed when the alert is triggered. 7. Select the **Valid Days, Everyday or Custom.**  1. **Everyday:** This alert will be triggered, everyday in case of a violation in accordance to these parameters set. 2. **Custom:** Mark the checkboxes of the days, when you want this alert to be triggered for. (eg., Sun, Mon and Sat) ![](https://helpdesk.uffizio.com/hs-fs/hubfs/image-png-Jan-05-2026-07-41-18-3093-AM.png?width=532&height=50&name=image-png-Jan-05-2026-07-41-18-3093-AM.png) 8. Enter the **Valid Time From** and **To.** The alert will be generated inside the time range that you have selected. 9. Select the **Timezone**. 10. Select the **Severity** of the alert (**Low**, **Medium**, or **High**). 11. Mark the checkboxes of the medium via which you want the **Action or Notification** to be sent. (eg., **SMS, Email or Notification**) 1. **SMS**: To receive an alert by SMS, enable the checkbox, enter the phone numbers. 2. **Email:** To receive an alert by Email, enable the checkbox, enter the recipients of the email. 3. **Notification:** To receive an alert on the system Push Notification, enable checkbox. 1. From **Users,**  select the users that will receive the notification. 2. From **Notification Sound**. Select the sound from the drop-down that will be played for this notification. 4. **IVR:** To receive alerts through IVR ( automated voice call ), enable the checkbox. 1. In **To Numbers,** enter the phone numbers. 12. Click **Save 💾 icon.** to save the alert configuration. **Please Note:**  - To Receive the alert on SMS, Email & IVR the api should be configured either on Admin, Reseller or Company. - [Trakzee](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#main-content) - [User Hierarchy](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#user-hierarchy) - [Admin](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#admin) - [Reseller](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#reseller) - [Company](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#company) - [Branch](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#branch) - [Object](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#object) - [Driver](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#driver) - [Alert](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#alert) - [Reminder Rule](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#reminder-rule) - [Smart Trip](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#smart-trip) - 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