Underweight Alert

The Underweight alert is used to notify users when a vehicle is identified as carrying a load below the expected or configured weight requirement. This alert helps fleet operators monitor vehicle loading conditions, identify insufficient loads, and ensure that vehicles are being utilized according to operational requirements. 

Parameters Considered (Prerequisites)

• Weight Monitoring: The selected vehicle must support vehicle weight monitoring through a supported device, sensor, or connected system.
• Underweight Data: The system must receive the relevant underweight event or weight information from the connected device.
• Job/Trip Information: If the alert is configured as On Job, the vehicle must have an applicable job or trip associated with it.

How to Configure

1. Select the correct Company and Branch for whom the alert is to be configured.
2. Based On: Choose what you want to base the alert configuration on (Object, Object Group, Object Type).
   1. Object: Select individual vehicles/objects for whom you want the alert to generate.
   2. Object Group: Select a group of vehicles/objects for whom you want the alert to generate.
   3. Object Type: Select a vehicle or object type for whom you want the alert to generate.
3. Select the Object based on the previous step selection.
4. Set an Alert Name for identification of the alert.
5. Select the Alert Type as Underweight.
6. Under Based On, select when the underweight condition should be evaluated:
   1. On Job: The alert will be evaluated when the vehicle is associated with a job.
   2. All Event: The alert will be evaluated for all applicable underweight events received from the vehicle or connected device.
7. In the Text field, enter the message that will be displayed when the Underweight alert is triggered.
8. Select the Valid Day(s) as Everyday or Custom.
   1. Everyday: The alert will be triggered every day when an underweight event is detected.
   2. Custom: Select the specific days on which you want this alert to be triggered.
9. Enter the Valid Time From and To. The alert will be generated only within the selected time range.
10. Select the required Timezone.
11. Select the Severity of the alert (Low, Medium, or High).
12. Under Action, select the medium through which the alert or notification should be sent (SMS, Email, Notification, Social Media API, or IVR).
    1. SMS: To receive the alert by SMS, enable the checkbox and enter the required phone numbers.
    2. Email: To receive the alert by email, enable the checkbox and enter the email recipients.
    3. Notification: To receive the alert as a system push notification, enable the checkbox and select the users who should receive it.
    4. Social Media API: To receive the alert through WhatsApp or Telegram, enable the checkbox and configure the required gateway and recipient details.
    5. IVR: To receive the alert through an automated voice call, enable the checkbox and enter the required phone numbers.
13. Click the Save 💾 icon to save the alert configuration.

Example

A vehicle is assigned a job with a required load, but the connected weighing system detects that the actual load is below the expected weight. An Underweight event is generated. If the alert is configured as On Job, the system evaluates the condition in relation to the active job. The configured alert is triggered and the selected users receive a notification, allowing the fleet operator to review the load and take appropriate action.