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Why does the vehicle show as moving when it is stopped?

Issue Title

  • Vehicle showing moving while stopped

Issue Summary

The vehicle may show as Moving even when it is physically stopped when the tracking device reports a speed above the configured movement threshold or when GPS data contains inaccurate or fluctuating coordinates. This can cause the platform to interpret the vehicle as moving when it is actually stationary.

Symptoms / How to Identify

  • Vehicle status shows Moving while the vehicle is physically stopped.
  • Vehicle speed displays a value greater than zero while stationary.
  • Vehicle location may jump slightly around the actual position.
  • Distance may increase even though the vehicle has not moved.
  • Movement status changes between Moving and Stopped while the vehicle remains stationary.
  • Raw data may show speed or changing GPS coordinates when the vehicle is stopped.

Information Required Before Troubleshooting

Collect the following information:

  • Vehicle/Object name or ID
  • Device IMEI/Serial Number
  • Device model and protocol
  • Date and time when the issue occurred
  • Actual vehicle status
  • Speed displayed on the platform
  • Latest GPS coordinates
  • Latest data from the Status/Raw Data section
  • Whether the issue is continuous or intermittent
  • Whether the issue occurs at a particular location
  • Any recent device configuration changes

Troubleshooting Steps

  1. Confirm that the vehicle is physically stationary.
  2. Check the speed value displayed for the vehicle.
  3. Check the vehicle's latest location and timestamp.
  4. Open the Status/Raw Data section and check the speed and GPS coordinates received from the device.
  5. Verify whether the device is sending a speed value greater than zero.
  6. Check whether the GPS coordinates are changing while the vehicle is stationary.
  7. Check the GPS signal quality and accuracy, if available.
  8. Verify the configured movement/stop speed threshold.
  9. Check whether the device configuration or protocol is correctly mapping speed and movement parameters.
  10. If the raw data is correct but the platform still shows the vehicle as moving, escalate the issue for platform/configuration investigation.

Possible Causes

  • GPS position fluctuations while the vehicle is stationary.
  • Poor GPS signal or GPS interference.
  • Incorrect speed data received from the device.
  • Incorrect movement/stop threshold configuration.
  • Device firmware or hardware issue.
  • Incorrect speed or movement parameter mapping.
  • Delayed or inconsistent GPS data.
  • Device configuration issue.
  • Vehicle movement caused by towing or minor physical movement.
  • Platform-side movement-status calculation issue.

Resolution / Action

Verify the speed and GPS coordinates received from the device and compare them with the vehicle's actual status. If the device is reporting incorrect speed or fluctuating GPS data, investigate the device's GPS signal, configuration, firmware, or hardware. If the raw data is correct but the platform incorrectly calculates the movement status, escalate the issue to the technical/platform team with the vehicle ID, IMEI, timestamp, speed value, GPS coordinates, and relevant raw data.