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ADAS/DMS Event Not Showing in the Report

When an ADAS or DMS event is expected but does not appear in the Trakzee report, the first step is to verify whether the event data is actually being detected and transmitted by the device.

If no event data is received from the device, the event cannot be displayed in the platform report. In such cases, the device-side ADAS/DMS configuration should be verified.

Example Questions

    • Why is an ADAS/DMS event not showing in the report?
    • Why is a driver behavior event missing from Trakzee?
    • The device is installed, but the expected event is not appearing. Why?
    • How can I check whether the device is sending the required event?
    • Why is an event detected physically but not visible on the platform?

Symptoms / How to Identify

  • The expected ADAS/DMS event is not available in the report.
  • No corresponding event is found in the event details.
  • Other device data may be available, but the specific event is missing.
  • The required event may not be enabled or configured at the device level.

Information Required Before Troubleshooting

  • Vehicle/Object name.
  • Device model.
  • Date and approximate time of the expected event.
  • Name/type of the missing event.
  • Screenshot of the relevant report.
  • Device-side ADAS/DMS configuration.
  • Event data received from the device, if available.

Troubleshooting Steps

  1. Verify that the device supports the required ADAS/DMS event.
  2. Check the relevant event details in Trakzee.
  3. Verify whether data for the expected event has been received from the device.
  4. If no event data is received, check the ADAS/DMS configuration at the device/hardware level.
  5. Confirm that the required event detection feature is enabled.
  6. Verify the device configuration and event parameters.
  7. Once the device configuration is corrected, generate or wait for a new event and verify whether it appears in Trakzee.
  8. If the configuration is correct but no event data is received, share the device configuration and relevant data with the technical team for further investigation.

Possible Cause

  • Required ADAS/DMS event is not enabled on the device.
  • Incorrect hardware-level configuration.
  • Device is not detecting the event.
  • Device is detecting the event but not transmitting it to Trakzee.
  • No event data was received for the specified time.

Resolution / Action

Verify the ADAS/DMS configuration at the device level and ensure the required event detection settings are enabled.

If the event is still not received after the configuration is verified, collect the device configuration, event details, and relevant timestamps and escalate the issue for further investigation.