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      Why is there a data delay in the mobile application?

      Most of the users prefer mobile application to track their vehicles. There could be several reasons why the data is delayed in the mobile application.

      Here are a few possible reasons and solutions.

      Poor internet connection

      When a mobile device is connected to a weak or poor internet connection, data transmission may experience delays.

      To Verify

      Check the internet speed for the service provider.

      You can verify the internet speed by Speed Test.


      Switch to a different internet connection. 

      If the vehicle is in a location with weak cellular or GPS signal, it might not be able to transmit information to the live tracking screen.

      Check the Internet connection with the help of an SMS command. 

      For SMS commands, contact the device manufacturer


      If there is high network congestion or heavy data traffic in the area, it may slow down the transmission of data from the tracking device.

      In such cases, please wait till the network coverage gets better.

      Delay in updating the data

      The tracking platform may also experience a problem getting the data as a result of which the vehicle's data does not update on the live tracking screen.

      To verify

      • Login to your account. 

      • Click on Report > Logs > System log

      • Search for the vehicle number in the object selection option.

      • Select the vehicle and click on Apply.

      • A system log summary report would be generated.


        • Double-click on the record to see the detailed view of the system log.


      Data actual time refers to the time when the device generates or records the data. Data received time refers to the data received on the tracking platform. 
      History data refers to records of the device's past locations and movements. 

      Please Note: History data are not updated on the live tracking screen.

      • Click on the Status icon to find the reason behind the issue. 



      Out-dated application version

      You need to update the application with the latest version.

      To update your application, go to Google play store/ Apple store and update the application with latest version.

      If all the above troubleshooting steps are done and you are still facing the issue, kindly raise a ticket for support.

      How to raise a ticket on support?