Why the schedule report is not working?

Scheduled reports play a vital role in providing timely information, and saves time to download reports manually.

You might come across a situation where your schedule reports are not generated so here are the possible reason and solutions:

Incorrect configuration

To verify

• Login to your account.

• Go to Report > Activity > Travel Summary

• Click on the Calendar icon. 

  

• Select the report that is been scheduled.

  
  

• Verify details configured in the schedule.

• Make sure your email has been verified. If not then send us the email ID that needs to be verified. 

Email configuration must be properly configured and working

• To verify the same navigate to Setting > General > Admin/ Reseller/ Company > Email

  • To verify whether the Email configuration is proper or not, check with the test configuration.

    • To test the created configuration, click on the test configuration.

    • If the test is successful then confirmation mail will be received on the email which is used for testing. 

If all the above troubleshooting steps are done and you are still facing the issue, kindly raise a ticket for support. 

How to raise a ticket on support?