Scheduled reports play a vital role in providing timely information, and saves time to download reports manually.
You might come across a situation where your schedule reports are not generated so here are the possible reason and solutions:
Incorrect configuration
To verify
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Login to your account.
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Go to Report > Activity > Travel Summary
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Click on the Calendar icon.
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Select the report that is been scheduled.
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Verify details configured in the schedule.
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Make sure your email has been verified. If not then send us the email ID that needs to be verified.
Email configuration must be properly configured and working
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To verify the same navigate to Setting > General > Admin/ Reseller/ Company > Email
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To verify whether the Email configuration is proper or not, check with the test configuration.
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To test the created configuration, click on the test configuration.
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If the test is successful then confirmation mail will be received on the email which is used for testing.
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If all the above troubleshooting steps are done and you are still facing the issue, kindly raise a ticket for support.
How to raise a ticket on support?