Why notifications are not getting generated?

There could be several reasons why notifications are getting generated. Here are a few possible reasons and solutions.

Please Note: Notification will not generate for Admin & Reseller

In the scenario that notification is not received at that time, first verify if the alert has been generated or not.

To verify

Check the company and vehicle for which alert was configured.

It is important to select the notification option in the alert configuration so that you are notified to alert.

Please refer to the following navigation to verify the configuration of the notification

- Double-click on the alert that has been configured for the company.
  
  The following step requires you to choose the user once the notification has been check marked.

Please Note: You must select a User since that field is required.

Notification not enabled on the user

If the user is not given access to notification then they won't be notified.

To Verify

Login to your account.

Android & IOS

Make sure your Mobile Notification is ON in your mobile settings.

If all the above troubleshooting steps are done and you are still facing the issue, kindly raise a ticket for support.