Skip to content
English
Customer portal
www.uffizio.com
  • There are no suggestions because the search field is empty.

Why is the vehicle showing the wrong location?

Issue Title

Wrong Location

Issue Summary

The vehicle may show an incorrect location when the GPS coordinates received from the tracking device are inaccurate, outdated, invalid, or incorrectly processed by the platform. The displayed location may differ significantly from the vehicle's actual location.

Symptoms / How to Identify

  • Vehicle appears at a location where it is not physically present.
  • Vehicle location jumps between different or unexpected locations.
  • Location is displayed far from the vehicle's actual position.
  • GPS coordinates in the Status/Raw Data do not match the displayed map location.
  • Vehicle location remains at an old location even after the vehicle has moved.
  • Location accuracy changes frequently or shows unrealistic movements.

Information Required Before Troubleshooting

Collect the following information:

  • Vehicle/Object name or ID
  • Device IMEI/Serial Number
  • Actual vehicle location
  • Location shown on the platform
  • Date and time of the incorrect location
  • Screenshot of the incorrect location
  • Latest GPS coordinates received from the device
  • Relevant data from the Status/Raw Data section
  • Whether the issue occurs continuously or only at specific locations

Troubleshooting Steps

  1. Confirm the vehicle's actual physical location.
  2. Note the location currently displayed on the platform.
  3. Check the last received data/time for the vehicle.
  4. Open the Status/Raw Data section and check the latest latitude and longitude.
  5. Compare the GPS coordinates received from the device with the location displayed on the map.
  6. Check whether the GPS coordinates are changing correctly as the vehicle moves.
  7. Check for poor GPS signal, GPS errors, or invalid coordinates.
  8. Verify whether the device is receiving data from the correct GPS source.
  9. Check whether the issue occurs only in a specific geographical area or across multiple locations.
  10. If the raw GPS coordinates are correct but the platform displays the wrong location, escalate the issue for platform/map processing investigation.

Possible Causes

  • Poor GPS signal or GPS interference.
  • Device is receiving inaccurate GPS coordinates.
  • Device is located indoors, underground, or in an area with GPS obstruction.
  • Outdated location data is being displayed.
  • Incorrect latitude/longitude data received from the device.
  • Device configuration or GPS antenna issue.
  • Incorrect device protocol/data parsing.
  • Map or geocoding-related issue.
  • Network/data transmission delay.
  • Device hardware malfunction.

Resolution / Action

Verify the actual vehicle location against the latest GPS coordinates received from the device. If the coordinates themselves are incorrect, investigate the device's GPS signal, antenna, configuration, and hardware. If the coordinates are correct but the platform displays an incorrect location, escalate the issue to the technical/platform team with the vehicle ID, IMEI, timestamp, GPS coordinates, screenshots, and raw data for further investigation.