Why I am facing jumping issue in playback?

There might be several reasons why there is a jumping issue in playback. Here are a few possible reasons and their resolutions.

Poor Internet connection 

Vehicle might be located in the area where could be low connectivity and device lags to send the data to the server. 

To verify

Check with the SMS command from the device manufacturer.

See if live data is updating on the platform in the system log report and if history data is received from the device. 

There could be scenarios where the device tends to send the stored data for the previous period.

To verify

• Login to your account. 

• Click on Report > Logs > System log.

  • Search for the vehicle number in the object selection option.

    

  • Select the vehicle and click on Apply.

    
    • Double click on the record and check of the timestamp when the issue occurred. 
    • Observe if received any history data from the device.
      
      

  Also, you can cross-verify with the help of latitude and longitude received from the device. 

  • Check the playback and capture the start & end time for the jump. 

  • Navigate to system log and search for that particular time period.

  • Take the latitude and Longitude paste it on google map to observe the jump. 

If all the above troubleshooting steps are done and you are still facing the issue, kindly raise a ticket for support.

How to raise a ticket for support?