Dashcam Playback Video Saved but Not Playing

Dashcam playback footage may appear as saved or available on the platform, but the video may take a long time to load or may not play.

Playback depends on the dashcam being able to communicate with the platform and respond to the playback request. Therefore, network connectivity and live streaming should be checked before troubleshooting playback.

Example Questions

• • Why is my saved dashcam footage not playing?
  • Why does playback take too long to load?
  • Why is playback available but the video does not play?
  • Why is the playback list showing footage but the video cannot be played?
  • What should I check when dashcam playback is not working?

Symptoms / How to Identify

• Playback footage is listed as available but does not play.
• Video remains in a loading state for an extended time.
• Playback may fail even though the recording is displayed as available.
• Live streaming may also be unavailable or unstable.

Information Required Before Troubleshooting

• Vehicle/Object name.
• Device model and device ID.
• Date and time of the required footage.
• Screenshot of the playback issue.
• GSM/network signal status.
• Live streaming status.
• Playback availability/details.

Troubleshooting Steps

1. Check the dashcam's GSM/network strength.
2. Verify that the device is communicating with the platform.
3. Test Live Streaming for the same vehicle.
4. If live streaming is not working, check the device's network connectivity and communication first.
5. Once stable connectivity is confirmed, try fetching and playing the playback again.
6. If live streaming is working but playback still does not play, verify the selected playback date/time and available footage.
7. If the issue continues, collect the relevant playback details and escalate for further investigation.

Possible Cause

• Weak or unstable GSM/network connectivity.
• Device is not responding to the platform.
• Live streaming is unavailable or unstable.
• Device cannot respond to the playback request even though the playback record is listed as available.

Resolution / Action

Before attempting to play or fetch playback footage, verify GSM/network strength and test live streaming.

If live streaming is not working, resolve the device/network communication issue first and then retry playback.

If streaming works normally but playback continues to fail, provide the affected vehicle, playback date/time, screenshots, and device details for further technical investigation.