-
Trakzee Platform
- Admin
- Reseller
- Company
- Object
- Driver
- Alert
- Reminder Rule
- Pair Device
- Expense
- Job
- Route Optimization
- Eco Drving/Driver Rating
- Object Group
- Classify Trips
- Send Command
- Announcements
- Base Location Configuration
- Address
- Geofence
- Tire Management
- Technician
- Billing
- Trailer
- eLock
- Manage your Account
- Fuel Management
- Video Telematics
- Live tracking
- Dashboard
- Reports
- Charts
- Mobile Application
- White Label
- FAQs
- Support
- Inventory
- Driver Application
- Technician Application
-
SmartBus Platform
Why am I unable to immobilize the vehicle?
Several factors can contribute to challenges encountered during immobilization. Below are some typical issues along with troubleshooting steps to help resolve them
-
- Verify that the user has the appropriate permissions to access the Immobilise feature.
.png?width=688&height=405&name=Frame%2066%20(2).png)
.png?width=641&height=339&name=Frame%2066%20(3).png)
- Verify the device's network settings by ensuring it is connected to a stable and reliable network. You can confirm this by checking the system log report to see if the device is updating with the current time.
- Make sure that the appropriate immobilizer sensor is properly connected to both the platform and the hardware.
- How to Check Connectivity on the Platform
.png?width=688&height=93&name=Frame%2066%20(1).png)
- How to check connectivity on Hardware
You can check the connectivity of the hardware by sending SMS commands to immobilize the vehicle. If the SMS commands do not successfully immobilize the vehicle, this may indicate a potential issue with the hardware connection.
- How to Check Connectivity on the Platform
- Verify that the user has the appropriate permissions to access the Immobilise feature.
If you have followed all the steps outlined above and are still experiencing difficulties making changes, please submit a support ticket for further assistance.
How to raise a ticket on support?