GSM Signal Loss

 The GSM Signal Loss alert is used to notify users when the tracking device loses its connection to the GSM/mobile network. This alert helps fleet operators identify communication interruptions that may affect the transmission of vehicle location and tracking data to the platform. 
 

Parameters Considered (Prerequisites)

• GSM Connectivity: The selected vehicle must use a tracking device with GSM/mobile network communication.
• GSM Signal Data: The device must be capable of detecting and reporting GSM signal or network connectivity status.
• Device Communication: The tracking device must be properly configured with a compatible SIM card and network connection.

How to Configure

1. Select the correct Company and Branch for whom the alert is to be configured.
2. Based On: Choose what you want to base the alert configuration on (Object, Object Group, Object Type).
   1. Object: Select individual vehicles/objects for whom you want the alert to generate.
   2. Object Group: Select a group of vehicles/objects for whom you want the alert to generate.
   3. Object Type: Select a vehicle or object type for whom you want the alert to generate.
3. Select the Object based on the previous step selection.
4. Set an Alert Name for identification of the alert.
5. Select the Alert Type as GSM Signal Loss.
6. In the Text field, enter the message that will be displayed when the GSM Signal Loss alert is triggered.
7. Select the Valid Day(s) as Everyday or Custom.
   1. Everyday: The alert will be triggered every day when GSM signal loss is detected.
   2. Custom: Select the specific days on which you want this alert to be triggered.
8. Enter the Valid Time From and To. The alert will be generated only within the selected time range.
9. Select the required Timezone.
10. Select the Severity of the alert (Low, Medium, or High).
11. Under Action, select the medium through which the alert or notification should be sent (SMS, Email, Notification, Social Media API, or IVR).
    1. SMS: To receive the alert by SMS, enable the checkbox and enter the required phone numbers.
    2. Email: To receive the alert by email, enable the checkbox and enter the email recipients.
    3. Notification: To receive the alert as a system push notification, enable the checkbox and select the users who should receive it.
    4. Social Media API: To receive the alert through WhatsApp or Telegram, enable the checkbox and configure the required gateway and recipient details.
    5. IVR: To receive the alert through an automated voice call, enable the checkbox and enter the required phone numbers.
12. Click the Save 💾 icon to save the alert configuration.

Example

A vehicle is operating in an area where the tracking device loses its GSM/mobile network connection. When the device detects the GSM Signal Loss condition and reports the event to the platform, the configured alert is triggered. The selected users receive a notification, allowing the fleet operator to investigate the connectivity issue and take appropriate action.