--- title: Large File Download Not Available description: Users may be unable to download large files from the platform when the Cloud Download functionality is not enabled for their account. --- [Skip to content](https://helpdesk.uffizio.com/knowledge/trakzee/faq/large-file-download-not-available#main-content) English Show submenu for translations [Customer portal](https://helpdesk.uffizio.com/tickets?hsLang=en) ![Uffizio logo - black](https://helpdesk.uffizio.com/hs-fs/hubfs/Uffizio%20logo%20-%20black.png?width=200&height=62&name=Uffizio%20logo%20-%20black.png) - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) - English Show submenu for translations - [Customer portal](https://helpdesk.uffizio.com/tickets) - www.uffizio.com www.uffizio.com Platform User Guide - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://helpdesk.uffizio.com/knowledge?hsLang=en) 2. [Trakzee](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en) 3. [FAQs](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#faqs) # Large File Download Not Available Users may be unable to download **large files** from the platform when the **Cloud Download** functionality is not enabled for their account. Cloud Download is required for handling large file downloads. If the user does not have access to this functionality, they may not be able to download large reports or files through the platform. #### Example Questions - Why can't I download a large report? - Why is the download not working for large files? - Why can I download small files but not large files? - Why is the Cloud Download option not available for my account? - Do I need Cloud Download to download large files? - Why does the large file download fail? ### Symptoms / How to Identify - Small files can be downloaded successfully. - Large files cannot be downloaded. - The user does not have **Cloud Download** functionality enabled. - The download may fail or the required download option may not be available. ### Information Required Before Troubleshooting - User/account name. - Type of file or report being downloaded. - Approximate file size. - Screenshot of the download issue. - Confirmation of whether **Cloud Download** functionality is available for the account. ### Troubleshooting Steps 1. Identify the report or file the user is trying to download. 2. Check whether the file is a large file. 3. Verify whether **Cloud Download** functionality is enabled for the user's account. 4. If Cloud Download is not available, confirm whether the account has the required permission/functionality. 5. Enable or provide Cloud Download access where applicable. 6. Retry downloading the large file after the functionality is enabled. 7. If the issue continues even after Cloud Download is available, investigate the specific download failure separately. ### Possible Cause - **Cloud Download functionality is not enabled** for the user/account. - The file is too large to be downloaded through the available standard download functionality. - Required Cloud Download access or permission is not assigned. ### Resolution / Action Ensure that the user has the required **Cloud Download functionality** enabled. 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