--- title: Why does the live tracking show an incorrect location? description: You cannot track the vehicle's live updates if the location information is inaccurate, which is a major issue. --- [Skip to content](https://helpdesk.uffizio.com/knowledge/wrong-location-on-live-tracking#main-content) English Show submenu for translations [Customer portal](https://helpdesk.uffizio.com/tickets?hsLang=en) ![Uffizio logo - black](https://helpdesk.uffizio.com/hs-fs/hubfs/Uffizio%20logo%20-%20black.png?width=200&height=62&name=Uffizio%20logo%20-%20black.png) - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) - English Show submenu for translations - [Customer portal](https://helpdesk.uffizio.com/tickets) - www.uffizio.com www.uffizio.com Platform User Guide - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://helpdesk.uffizio.com/knowledge?hsLang=en) 2. [Trakzee](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en) 3. [FAQs](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#faqs) # Why does the live tracking show an incorrect location? You cannot track the vehicle's live updates if the location information is inaccurate, which is a major issue. If there is a mismatch between the actual location of the vehicle and its location on the live tracking system, there could be several reasons. #### **Issue with the internet data connection and plan ** Use an SMS command to check the internet connection. For SMS commands, contact the device manufacturer. #### **Data delayed from GPS device** In order to find the most recent data updates, check the system log. - Navigate to **Report \> Logs \> System log** ![](https://helpdesk.uffizio.com/hubfs/Frame%2046-png.png) On the system log report, data must be updated with the current time. Check to see if the portal's and the device's time zones are the same. - -  Compare data on columns **Data Actual Time and Data received Time **to compare the time zone.  ![](https://helpdesk.uffizio.com/hs-fs/hubfs/Frame%2032%20(3)-png.png?width=505&height=109&name=Frame%2032%20(3)-png.png) Verify the time zone to the device with the help of SMS command and same need to be updated on the platform. #### **Historical Data** On live tracking screen history data are not updated.  #### **To verify** - Login to your account.  - Click on **Report \> Logs \> System log** - Search for the vehicle number in the **object selection** option ![](https://helpdesk.uffizio.com/hubfs/Frame%2019%20(1)-png.png) - **Select** the vehicle and click on **Apply** **![](https://helpdesk.uffizio.com/hubfs/Frame%2013%20(1)-png.png)** - - **System log summary** report would be generated ![](https://helpdesk.uffizio.com/hubfs/Frame%2044%20(1)-png.png) - Double-click on the record to see the detailed view of the system log - Check if **History data** received from the device ![](https://helpdesk.uffizio.com/hubfs/Frame%2021%20(2)-png.png) - Also, you can click on Status icon to verify the error ![](https://helpdesk.uffizio.com/hubfs/Frame%2011%20(2)-png.png) #### **Delay in updating data on live tracking** Please email [support@uffizio.com](mailto:support@uffizio.com) if your data updates match your time zone, there is no past data, and the data status appears green in color. If all the above troubleshooting steps are done and you are still facing the issue, kindly raise a support ticket. 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