Technician
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      Technician

      A technician is a user role that is assigned to individuals who are responsible for the installation and maintenance of devices within a fleet.

      On the Dashboard, there are different widgets that give users an insight into the information of what activities the technicians are performing.

      A Reseller or Company can create a technician for the company.

      To Get Started

      • Log in to your account.
      • Go to Settings > Technician > Technician.

      Upon selecting Technician, you will be taken to the Technician Overview page, where you can view and manage all your technician records.

      To Create Technician

      • Click on the ➕ button on the taskbar.

      Navigate to General

        • Select Reseller under which you want to add a technician from the dropdown menu.
        • Provide the First, Middle, and Last name of the technician.
        • Enter the Technician number, if any.
        • Select Gender of the technician.
        • Choose the Verification method you would like to use for logging in to the Technician application.
          • OTP: Select OTP for verification using OTP.

            • OTP Via: Choose the method for receiving the OTP.

      Please Note: For OTP verification, the bulk SMS/Email service needs to be purchased, and the SMS Configuration or Email Configuration is required.

          • Password: Select Password for verification using password.
            • Please input the Password and confirm your entry by retyping it in the designated field.
          • Provide the technician's Email address.
          • Please input the technician's Mobile Number.
            • Enter Emergency Contact.
            • Please specify the Date of Joining.
            • Please specify the technician's Date of Birth.
            • By checking the box against Create task rights, one can provide rights to the technician to create the task in the Technician application.

          Navigate to Address

            • Please provide the technician's Address details, including street 1, street 2, city, zip code, and country.
            • Enter the Time Zone of the technician.
            • Provide the Mediclaim information for the technician.
            • Enter the Geographic Location of the technician.

          Navigate to Leave

            • Click on Add Leave Type .
              • Add Leave Type from the dropdown list.
              • Add Number of Days.
              • You can Delete the record by clicking on button.
              • Click on the Save 💾 button.


          To Download the Technician Details, click here.


          Technicians are assigned specific tasks by the company, referred to as technician tasks. These tasks are categorized into two distinct types: Maintenance tasks and Installation tasks.

          Users can Create technician task and also Download technician task details.