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      SMS Service Configuration

      The system offers the ability to configure an SMS service that sends alert notifications directly to users' mobile numbers.

      Please Note: Company users can configure the SMS Service on their account. If no Email configuration is set up by the Company, the configuration from the Reseller account will automatically apply to the Company account.

      Before You Get Started


      You will need to purchase a third-party Bulk SMS service from a service provider that meets your requirements. You can choose from any of the following options:

      • GET
      • POST 

        In SMS configuration, the GET and POST methods are two ways to interact with SMS gateways via APIs. They serve to initiate and manage SMS sending by sending requests to an SMS provider’s API.

        To Get Started

        • Log in to your account.
        • Go to  Settings > General > Company.
          • Double-click on the account for which you want to configure SMS service.
            • Navigate to SMS.

        To Configure SMS

        • Select SMS Gateway either Inherit or Custom.
          • Inherit: Used to inherit the SMS configuration done on the Reseller account.
          • Custom: Used to set up the SMS configuration specifically for a Company account.
            • For Inherit:
              • Enter the Monthly SMS Limit: This refers to the maximum number of SMS messages that can be sent from an account within a given month.
              • Enter the Daily SMS Limit: This refers to the maximum number of SMS messages that can be sent from an account on a daily basis.
            • For Custom:
              • Select the Gateway Type, either GET or POST.
                • GET method is used when data is requested from a specified resource. To send a GET request, a client needs to specify the URL of the resource it wants to retrieve. Your SMS service provider would be providing the details, which you will have to enter in the mentioned field.
                  • In the SMS Gateway URL field, please input the API URL provided by your SMS service provider into the designated text box.
                  • Refer to the Example to check the kind of URL you will receive.
                  • Variable parameters must be specified in the SMS API URL as illustrated in the example. This allows the software to retrieve the mobile number you have provided in the alert configuration and generate the corresponding message alerts accordingly.
                  • You can also set Monthly SMS Limit and Daily SMS Limit to limit the SMS usage for the company accounts.
                • POST method is used to send data to a server to create/update a resource. The data sent to the server with POST is stored in the request body of the HTTP request.Frame 656 (3)
                  • Select Gateway Vendor from the predefined list.
                  • Please fill in the necessary details in the fields that are displayed after selecting your chosen vendor. This information should be obtained from a service provider.
        • Click on the Save 💾 icon.