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Trakzee Platform
- Admin
- Reseller
- Company
- Object
- Driver
- Alert
- Reminder Rule
- Expense
- Job
- Route Optimization
- Eco Drving/Driver Rating
- Object Group
- Classify Trips
- Send Command
- Announcements
- Base Location Configuration
- Address
- Geofence
- Tire Management
- Technician
- Billing
- Trailer
- eLock
- Manage your Account
- Fuel Management
- Video Telematics
- Live tracking
- Dashboard
- Reports
- Charts
- Mobile Application
- White Label
- FAQs
- Support
Helpdesk details on company
Helpdesk details configured on the company account are helpful for the subusers to contact the company in case of any help or query.
To get started
- Login to your account.
- Go to Settings > General > Company.
- Double-click on the account you want to add helpdesk details.
- Navigate to My Account.
To configure helpdesk details
Enter the help desk or the customer support team's details in the mentioned fields.
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- Help Desk Telephone Number: Provide your landline number.
- Helpdesk Email: Provide an email id where the user will be contacting you.
- Mobile Number: Provide a mobile number.
- WhatsApp Contact Number: Provide a contact number with active WhatsApp.
- Click on Save 💾 icon to save the details.