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      Why am i unable to immobilization vehicle ?

      There can be various factors that may cause issues during immobilisation. Here are some common problems and steps to troubleshoot them:

      Device and server connectivity problems

      To ensure that the device has a proper network connection, follow these steps:

      1. Check the device's network settings: Make sure that the device is connected to a stable and reliable network. You can do this by going to the device's settings and checking the network status.

      2. Verify the signal strength: Check the signal strength of the network connection. If the signal is weak or unstable, it may cause issues with immobilisation. Consider moving the device to an area with better signal reception.

      3. Reset the network connection: If the device is experiencing connectivity issues, try resetting the network connection. This can be done by turning off the device, waiting for a few seconds, and then turning it back on again.

      By following these steps, you can ensure that the device has a stable network connection, which is crucial for proper immobilisation functionality.

      To verify

      • Login to your account. 

      • Go to Tracking.

        • Check if the latest data is being updated on the server, click on the vehicle. 



      Check the system log report for the last updated data. If history data is received from the device then the immobilization will not work.

      Incorrect sensor port configuration

      At the object configuration screen, the sensor port setup has to be verified.

      • Go to Setting > General > Object. 

        • Click on the Sensor.

      Verify whether the sensor is check marked or not.

      Timezone issue

      Timezone verification to system log report.

      • Go to Report > Logs > System log.

        • Search for the vehicle number in the Object selection option.

        • Select the vehicle and click on Apply.

          • Click on the Status icon to check the error.

      The time zone configured on the device will be the same as the time zone set to the portal.

      If all the steps are followed and still you are facing trouble in immobilization then check by SMS command.

      If still, you are facing an issue the problem can be a broken tracking device.

      If the device isn't working properly, check it out and replace it and if it is working properly but facing an issue then you can raise a ticket for support.

      How to raise a ticket for support?