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Trakzee Platform
- Admin
- Reseller
- Company
- Object
- Driver
- Alert
- Reminder Rule
- Expense
- Job
- Route Optimization
- Eco Drving/Driver Rating
- Object Group
- Classify Trips
- Send Command
- Announcements
- Base Location Configuration
- Address
- Geofence
- Tire Management
- Technician
- Billing
- Trailer
- eLock
- Manage your Account
- Fuel Management
- Video Telematics
- Live tracking
- Dashboard
- Reports
- Charts
- Mobile Application
- White Label
- FAQs
- Support
Configuring HelpDesk Details
Helpdesk details configured on the admin account are helpful for the resellers to contact the admin in case of any help or query.
To get started
- Login to your account.
- Go to Settings > General > Admin.
- Double-click on the account you want to add helpdesk details.
- Navigate to My Account.
To configure helpdesk details
Enter the help desk or the customer support team's details in the mentioned fields.
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- Help Desk Telephone Number: Provide your landline number.
- Helpdesk Email Address: Provide an email address using which the Reseller will be able to contact you.
- Mobile Number: Provide a mobile number.
- WhatsApp Contact Number: Provide a contact number with active WhatsApp.
- Click on Save 💾 icon.