A ChatBot is a digital assistant that is used to initiate online chat conversations. Chatbots are used to answer questions, and escalate problems, to human agents when necessary.
Before Getting Started
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- Find a 3rd party Chatbot service that provides you with an option to use a javascript snippet.
- Create a Bot as per your requirements.
- Connect a chat channel to the conversation inbox.
(A chat channel is where you can customize your team's availability.)
To Setup ChatBot
- Login to your account.
- Go to Settings > General > Reseller.
- Double-click on the account for which you want to configure ChatBot.
- Navigate to the ChatBot tab.
There are two options Custom and Inherit. - If you wish to inherit the Chatbot from the admin account then click on Inherit.
- If you want to add a new Bot to the system for the reseller then click on Custom
- Click on the checkbox of ChatBot.
- In the ChatBot Script field enter the javascript link provided by the bot service provider.
- Click on the Save 💾 icon.