---
title: Configure ChatBot service for reseller account
description: A ChatBot is a digital assistant that is used to initiate online chat conversations. Chatbots are used to answer questions, and escalate problems, to human agents when necessary. The Chatbot services are available which can be purchased and configured by adding the details on our platform.
---

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# Configure ChatBot service for reseller account

A ChatBot is a digital assistant that is used to initiate online chat conversations. Chatbots are used to answer questions, and escalate problems, to human agents when necessary.

#### Before Getting Started

- Find a 3rd party Chatbot service that provides you with an option to use a javascript snippet.
- Create a Bot as per your requirements.
- Connect a chat channel to the conversation inbox.

*(A chat channel is where you can customize your team's availability.)*

### To Setup ChatBot

- Login to your account.
- Go to  **Settings \> General \> Reseller**.
- Double-click on the account for which you want to configure ChatBot.
- Navigate to the **ChatBot **tab.
  
  ![Configure a ChatBot Reseller Tab](https://helpdesk.uffizio.com/hs-fs/hubfs/Knowledge%20Base%20Import/Configure%20a%20ChatBot%20Reseller%20Tab.png?width=655&height=60&name=Configure%20a%20ChatBot%20Reseller%20Tab.png)  
  There are two options Custom and Inherit.
- If you wish to inherit the Chatbot from the admin account then clickon **Inherit.**
- If you want to add a new Bot to the system for the reseller then click on **Custom**  
    - Clickon the checkbox of **ChatBot**.
    - In the **ChatBot Script **field enter the javascript link provided by the bot service provider.
      
      ![Configure a ChatBot Reseller Required Details](https://helpdesk.uffizio.com/hs-fs/hubfs/Knowledge%20Base%20Import/Configure%20a%20ChatBot%20Reseller%20Required%20Details.png?width=612&height=162&name=Configure%20a%20ChatBot%20Reseller%20Required%20Details.png)

- Click on the **Save 💾 icon**.

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